Intel Driver Support Assistant (IDSA) didn't detect Arc A770 on NUC 12 Extreme

[UnCoreM]

The Intel Driver Support Assistant (IDSA) won't detect Arc A770 on my NUC 12 Extreme (NUC12EDBi9).  I tried several times to 'refresh' and reboot, looked through BIOS settings, and even reset my BIOS settings to the "optimal defaults" just in case.

BIOS:  EDADL579.0055.2022.0901.1258 (latest, apparently from 9/1/2022)

Hopefully, Intel can debug the IDSA issue to resolve before the next customer sees this.

But, I'm not experimenting further, since I finally downloaded & installed the driver.  Looks fine and now the Arc shows up in the IDSA graphics list as you'd expect.

[Andres_Intel]

Hello UnCoreM,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.  

Intel Customer Support Technician 

[Andres_Intel]

Hello UnCoreM,

Before we close the case, please complete the steps below and let us know the results to be able to have a better understanding of the issue:

• As you already provided the steps to reproduce the issue, can you capture a Windows memory dump? So we can properly analyze which component is failing.

For more details about Windows memory dump, you can visit the third-party link below:

https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/crash-dump-files

• Last week we release a new graphics driver version 31.0.101.4091, you can download it by accessing on:

https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html?

If you need guidance, you can access the article:

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello UnCoreM,

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

Andres P.  

Intel Customer Support Technician

[Andres_Intel]

Hello UnCoreM,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.  

Intel Customer Support Technician