Creating a new topic in the hope it'll attract attention of anyone coming and quick searching, because the driver version above is not immediately accessible/obvious.
Intel have released version 32.0.101.6989 today (8th August) which as fixed the freezing that prevented many (all?) of us on Intel A series cards from entering.
I hadn't yet gotten to the control panel fix recommended by others yesterday, and can confirm the above drivers have allowed me to immediately enter and play, vs yesterday where each attempt either crashed or froze and required a hard reset.
I've played a number of maps and modes to confirm this.
The regular driver page is still showing 32.0.101.6897 as of time of writing but if you go to Intel's driver search page here, it the latest version should appear at the top.
If these links don't work for some reason, you can access the search page by visiting the latest drivers page (which lands on v 6897) and then hit "Drivers and Software" up in the top left and then "Graphics" in the centre on the next screen, you'll land on the search page with a list of drivers on the right. The latest version should be present there.
Enjoy,
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it did fix the issues but not entirely. Played for a full 30 min then suddenly while loading map got this error again(after updating to 32.0.101.6989) but couldn't take screenshot because my entire pc froze. Restarted the pc then again playing the game for an hour and got this error AGAIN.
I could get into a map but I have family visiting so no time to play - perhaps there will be more updates before next weekend when Open Beta Part II continues. I have a B580 on the way from Amazon so there's that....
Hi ClothCanMat99,
Thank you for posting in our Community.
Thank you for sharing this helpful update with the community. We appreciate you taking the time to confirm that driver version 32.0.101.6989, released on August 8th, resolves the freezing issue on Intel® Arc™ A-series graphics cards. Your detailed steps for locating and downloading the driver will certainly benefit other users who may still be encountering the problem.
A fix for this issue has been included in driver 32.0.101.6989. Download and install this or a newer driver.
We’re glad to hear that the update has restored stability and allowed you to play without crashes or freezes. Your feedback helps us ensure that solutions are easy to find and implement for all users.
Enjoy your gaming, and thank you again for contributing to the discussion.
@PotShotScott @asiansun @pyprism @LazyPikachu
I empathize with your situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
Hello ClothCanMat99,
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
I did have the work around utilising legacy software of 101.6083 which actually worked great but now longer an option, I've also tried changing the display settings from borderless to windowed and fullscreen but still a hard crash.
If this is what is to be expected on the full release of the game I'll be heading back to Nvidia
Hello ClothCanMat99,
Thank you for the feedback. To help you resolve this, please try to perform a Display Driver Uninstaller (DDU) and reinstall the Intel® Arc™ & Iris® Xe Graphics - Windows*
Once updated, please observe your system to determine if the issue continues.
Best regards,
Archie D.
Intel Customer Support Technician
Hello ClothCanMat99,
I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
@KLMGR @PotShotScott @asiansun
I empathize with your situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.
Best regards,
Von M.
Intel Customer Support Technician
