Intel GPU Shadow Bug in SPA Track

[wen57213]

GPU:intel ARC A770 16g. GPU driver：32.0.101.8626. Under clear conditions on the SPA track, I encountered jagged shadows at Eau Rouge and the bus stop, which had a negative impact on my gaming experience

[Jay_Intel]

Hi wen57213, 

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details: 

1. Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus? 
2. When did the issue start? Was it after a specific driver update or game patch? 
3. What are the troubleshooting steps that you tried so far?  
4. Is the Resizable Bar enabled?  
5. Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one? 
6. Have you tried adjusting the graphics settings? 
7. Could you provide a screenshot of your in-game display and graphics settings? 
8. Which gaming platform did you use to download the game? A

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility. 

If you have any questions, please let us know. Thank you. 

Best regards, 

Louie Jay J. 

Intel Customer Support Technician 

[wen57213]

1. I encountered jagged shadows in a normal game.

2. This situation has been present since the Intel ARC 6299 version driver, but the main issue at the time was the inability to play the game properly. Therefore, I postponed the issue of jagged shadows. Currently, the 8626 version driver I am using still encounters jagged shadows. For the sake of player experience, I have reported this problem to the Intel community.

3. I tried different shadow settings in the game, but it didn't work.

4. Resizable Bar enabled

5. Steam genuine game V1.3

[Jay_Intel]

Hi wen57213, 

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards, 

Louie Jay J. 

Intel Customer Support Technician 

[Jay_Intel]

Hi wen57213, 

Thank you for your response and for providing the game settings.

I wanted to check with you about something that might help resolve the issue you're experiencing. Intel just released a new Arc graphics driver yesterday (version 32.0.101.8737), and I'm wondering if you've had a chance to install this latest update yet?

please let me know if you have updated to the latest driver version and the issue still persists, so I can check further with the team.

Best regards, 

Louie Jay J. 

Intel Customer Support Technician 

[Bailio_Intel]

Hi wen57213, 

Greetings! We hope you are doing well. We would like to follow up on this matter.

To further investigate your concern, we would like to request a few additional details:

• Kindly confirm if you have already performed DDU (Display Driver Uninstaller).
• Please provide the game settings configured in English.
• We also request the SSU Intel® System Support Utility for Windows* software. After scanning, please save and send the results in your response.
• Additionally, please let us know if the issue occurs immediately when the game starts.

These details will help us better analyze the situation and provide the most appropriate resolution.

We will wait for your response. Thank you, and please stay safe!

Best regards, 

Jennifer B.

Intel Customer Support Technician 

[SesanN_Intel]

Hi wen57213,

I wanted to check if you had the chance to review the few details we needed. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter

Best regards,

Sesan N.

Intel Customer Support Technician

[Jay_Intel]

Hi wen57213, 

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards, 

Louie Jay J. 

Intel Customer Support Technician