Intel® Graphics Driver 32.0.101.8247 (WHQL Certified) for Intel® Arc™ B-Series Graphics, Intel® Arc™

[Althom]

When I try to install the updated driver Norton blocks it and says it's because powershell.exe is infected with IDP.HELU.PSE53 - Command line detection

[JeanetteC_Intel]

Hello Althom,

Thank you for reporting this issue with Norton blocking the driver installation in Intel Communities. This appears to be a false positive detection that's interfering with the driver installation process. To help resolve this quickly, I'll need to gather some additional information:

1. Where did you download the driver from? (Please share the exact download link if possible)
2. Were you using the automatic installer, manual installation, or Intel Driver & Support Assistant?
3. Are you facing any graphics or display issues the reason why you were trying to update the graphics driver?
4. Can you share a screenshot of the Norton detection/blocking message?
5. To get a complete picture of your system configuration, kindly submit your SSU log file. This information will help us determine if this is a known false positive and provide you with the best solution to proceed with the driver installation safely.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Althom,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Althom,

Please be advised that Intel is still actively investigating this issue you've reported, and we'll share an update once it is available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Arturo_Intel]

@Althom 

The issue you reported should now be fixed in the latest graphics driver (version 101.8331).​

When you get a moment, could you install driver 101.8331 and let us know if everything looks good on your end?​

Thanks,

Arturo M

[JeanetteC_Intel]

Hello Althom,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Althom,

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician