Intel iris Xe graphics and Arc

[ELLIS1]

Hi! I'm having trouble in updating  Intel Iris Xe graphics and Arc, when i already install this driver and i restart my laptop which is asus vivobook, it does not apply the graphics that i installed. Can anybody help me in this case?

[ANDIAZ]

Hi, I'm having a similar trouble. I have an Asus Vivobook X1605ZA. For a few months now, the Iris Xe graphics card has stopped working. When I activate the driver in Device Manager, the laptop reboots itself and the system recovery window appears. From there, it's a constant loop with no solution, as I uninstalled the OS and BIOS from scratch many times, of course the most and least recent drivers too, and I was never able to solve it. Finally, I gave up. From Safe Mode, I open Device Manager to permanently change or disable the Iris Graphics adapter for the generic display adapter so that the computer works. I think it's a hardware problem, maybe a power failure on some circuit... I don't know. I found the possibility of reballing the processor, but it's a slow and risky job. So if you found a solution, I'd love to know; maybe our contributions will benefit the community. Thanks!

[ArchieD_Intel]

Hi ELLIS1,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

What is the exact model of your laptop?

Have you tried using the OEM driver for testing?

Have you used DDU to completely remove all residual drivers and installed a new one?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

@ANDIAZ please create a separate thread so we can focus with your concern.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ANDIAZ]

Hi @ArchieD_Intel Thanks for your reply, I create a new thread with my trouble. https://community.intel.com/t5/Intel-ARC-Graphics/Intel-Iris-Graphics-not-works/m-p/1691216#M24910

[ArchieD_Intel]

Hi ELLIS1,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

@ANDIAZ Thank you for your response, there will be assigned person to address your issue.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi ELLIS1,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician