Intel panel bug on RDP

[Ronald3]

Hi i want a report a bug that i have with the intel graphics panel

It’s a bug that’s been around for quite a while and hasn't been reported yet.
I use Remote Desktop on Windows frequently, and when i check the Intel panel gets stuck on "Waiting for Windows to complete device reconfiguration", if I disconnect from the remote session, the panel reappears. If not, this message is forever stuck once i disconnect.

I am using Windows 10 Pro, it is fully updated, and I have no pending updates.

It's worth noting that uninstalling with DDU doesn't work, since I've already tried it and the bugpersists.

Thanks

[Bailio_Intel]

Hello Ronald,

Greetings from Intel Customer Support!

Thank you for reporting the Intel Graphics Panel bug you're experiencing with Remote Desktop Protocol (RDP) connections. We have received your bug report submitted on June 21, 2026, and are committed to helping resolve this issue.

Issue Summary:

• Intel Graphics Panel becomes stuck on "Waiting for Windows to complete device reconfiguration" message during RDP sessions
• Panel functionality returns only after disconnecting from remote session
• Issue persists despite DDU (Display Driver Uninstaller) attempts
• System: Windows 10 Pro (fully updated)

To better assist you and escalate this to our development team, we need the following additional information:

System Information Required:

1. Please run the Intel System Support Utility (SSU) and attach the report for system diagnostics:

• Download link: Intel SSU Tool
• After downloading, open the tool, run a scan (leave default options), click Next, then save the results as a .txt file, and attach it in your reply.
  • Please note: While generating the SSU report, kindly uncheck the “Networking” option.

2.How long have you been experiencing this issue?

3.What Intel graphics driver versions have you tested?

4.Windows Event Viewer logs during the time the issue occurs

Your responses will help us assess the situation and determine the most appropriate next steps.

Thank you for your patience and cooperation. We look forward to assisting you in resolving this issue.

Best regards,

Jennifer B.

[Ronald3]

1. Here's the SSU file

2. Since I bought this Arc B580 (January 2026), the panel has always stayed like this in RDP.

3. Tested 32.101.8824, 32.101.8737, 32.101.8735 - all the same.

4. Only Events id 4624, 4672 appears which is in the security category, application, system, and installation does not generate events when i connect to RDP/Disconnect

The only way to see the content of the panel in RDP is to close the application by right clicking on the icon "Quit" in the tray icon bar and reopening Intel Graphics Software

[Bailio_Intel]

Hello Ronald,

Thank you for response, and we appreciate your time on this matter.

I will now coordinate this with our team, Allow us to update you on or before June 25.

Have a great day and keep safe!

Best regards,

Jennifer B.

Intel Customer Support Technician

[Bailio_Intel]

Thank you for patiently waiting for the update, we are now checking this however we are unable to open your SSU file.

Hello Ronald,

Please run again the Intel System Support Utility (SSU) and attach the report for system diagnostics:

• Download link: Intel SSU Tool
• After downloading, open the tool, run a scan (leave default options), click Next, then save the results as a .txt file, and attach it in your reply.
  • Please note: While generating the SSU report, kindly uncheck the “Networking” option.

If you encounter any issue, please let us know. Your reply will be much appreciated. Should we not hear a response from you, is it okay if we follow-up on June 30 Please let us know if you have a preferred date and time so we can adjust accordingly.

Thank you and keep safe!

Best regards,

Jennifer B.