Issue with Intel Arc140T and Adobe Lightroom

[Tomek_Wro]

Issue:

When using Adobe Lightroom with AI Denoise function, the drivers are "crashing" showing pixelated screen or just stopping denoise progress and the Use Graphic Processor function in Lightroom disables the support for GPU with remark "The graphics processor has encountered an unrecoverable error."

System:

Asus Nuc 15 with Intel 255H and Arc140t, newest drivers 32.0.101.8247, newest BIOS on NUC, Newest Lightroom version, newest windows updates for Windows 11 pro, Drivers Cleaned with DDU

attached SSU

attached "error" messages from Event Viewer -> Intel-Gfx-Display-External  and Intel.GraphicsSoftware.App 

[JeanetteC_Intel]

Hello Tomek_Wro,

Thank you for posting in Intel Communities.

I'll check on this internally for now and I will post an update once it's available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Tomek_Wro,

Thank you for providing the detailed system information and logs. I would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information here:

1. Is this an out-of-the-box issues or has the application (Adobe Lightroom with AI Denoise function) previously worked before it started crashing?
2. Have you tried disabling GPU acceleration in Lightroom temporarily (Preferences > Performance > uncheck "Use Graphics Processor")?
3. Have you tried adjusting Lightroom's GPU settings to "Basic" instead of "Full" if re-enabling GPU support?
4. Tell us the steps to reproduce the issue.

I'm looking forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Tomek_Wro]

Hello,

Thanks for help!

Steps:

1. This is out of the box issue, the PC is otherwise stable. This function did not work before.

2. Yes, after disabling GPU acceleration Lightroom is stable.

3. No, i will try that now and update this post with results.

4. I create a couple of photos in RAW format using Nikon camera, then having enabled denoise on one, copy the settings to other ones, Lightroom starts to denoise them all, after 1-2 photos done, it crashes. I will send a video on this also.

br,

Tomasz

[Tomek_Wro]

Hello,

Please see video of the "crash" https://www.youtube.com/watch?v=yPclaGEBZzQ

1. Have you tried adjusting Lightroom's GPU settings to "Basic" instead of "Full" if re-enabling GPU support?

      A: I don't see this option in my lightroom, please see screenshot attached "lightroom settings"

br,

Tomasz

[JeanetteC_Intel]

Hello Tomek_Wro,

Thank you for the detailed information and video demonstration.

Based on your feedback:

• The system is stable otherwise, confirming this is a GPU acceleration-related issue
• Disabling GPU acceleration resolves the crashes but isn't an ideal solution
• The crashes occur predictably during batch denoise operations

I'll review the video and work on this internally for now to identify a solution that allows you to use GPU acceleration without experiencing these crashes during denoise operations. I'll provide an update once we have more information.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel · Accepted solution]

Hello Tomek_Wro,

Please attempt a clean installation of the most recent OEM driver (version 5471) by using DDU in safe mode to completely remove any traces of previous driver installations. After completing this process, test whether the problem continues to occur.

In the meantime, I'll analyze the video you provided and investigate this issue internally to develop a fix that will enable you to utilize GPU acceleration for denoise operations without encountering crashes. I'll keep you informed as soon as we have additional details or a solution.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Tomek_Wro]

Hello,

I've cleaned the drivers using DDU and installed OEM driver from asus website as proposed. It fixed the issue, Lightroom is stable now with GPU acceleration enabled.

I will wait for your info if there will be any fix in official Intel drivers thanks for help!

br,

Tomasz

[JeanetteC_Intel]

Hello Tomek_Wro,

Thank you for the update and for following the troubleshooting steps.

I'm glad to hear that the ASUS OEM driver has resolved the issue and Lightroom is stable with GPU acceleration enabled.

Intel provides generic versions of software and drivers. However, your computer manufacturer may have altered features, incorporated customizations, or made other changes to optimize performance for your specific system.

For OEM devices, we recommend checking with your computer manufacturer's support website for the best driver compatibility, as OEM drivers like those from ASUS are specifically optimized and tested for your exact system configuration. These drivers often include customizations and compatibility adjustments that ensure optimal performance with your particular hardware combination.

I highly recommend continuing to check your system manufacturer's official driver page for new releases, as this will provide you with the most stable and fully functional solution for your system.

Thank you for your patience throughout this process.

Sincerely,

JeanetteC.

Intel Customer Support Technician