League of Legends Performance with A770

[TripleX]

Hello,

I upgraded my GPU from an nvidia GTX 1080 8GB to Arc A770 8GB, I was getting 240 FPS at 4k with the same settings. Now with the arc, I get 180 FPS.. can you optimize the driver or suggest any solution? I also got a new PSU which is 1000W and from a good brand.

My monitor has 240hz so I want to reach the same FPS as my monitor Hz.

1. What is the graphics driver you are using?
   • Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using). YES.
     
     • A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions. I did this the first time.
     • You could also test using the latest Beta driver. Our Beta drivers go through all Intel quality assurance processes and are safe to use for evaluation. Yes, installed the latest .
2. Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.) League of legends.
3. Provide us with the Intel SSU report from your system.
   • If you do not wish to submit the SSU report then at least provide us with the following information about your system:
     • Processor make and model. AMD 5900X
     • Motherboard make and model. Asus X370 PRO
     • Amount of memory (RAM). 32 GB
     • Operating System version/build number. 
       Microsoft Windows 11 Pro (64-bit)
       Version (Build)

       23H2 (10.0.22631)
     • Power Supply make and model.
       Deepcool PX1000G 1000W
4. Tell us the steps to reproduce the issue (this is very important!). League of Legends at 4k and maximum settings.

[RandyT_Intel]

Hello TripleX,

I will forward the outcome to our team for further investigation regarding the FPS drop you experienced in your game. We are committed to determining the root cause and will do our best to address this issue.

I will get back to you once I have findings and recommendations.

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hello TripleX,

Could you please try the following steps to help resolve your issue?

1. Update to the latest Arc driver 101.6083.
2. In Windows display settings, ensure that the gaming monitor is set to a 240 Hz refresh rate.
3. May I know if VSYNC is turned off during your tests with the Intel Arc A770 and the 3rd party GPU.

Thank you for your cooperation. Please let me know the results after trying these steps.

Randy T.

Intel Customer Support Technician

[TripleX]

Hi,

My settings were always like this. I always have VSYNC off.

The game starts at 239 FPS, stays like that for a few minutes then starts to fluctuate, I tested one game and went as low as 170 FPS also while being alone at base, so nothing intensive.. moving then goes a bit up, then down again.. when there is more action it goes down for sure.

I'm using the latest driver as suggested, default settings.

Regards.

[RandyT_Intel]

Hello TripleX,

Thank you for providing the details and following the steps. We’ll need some time to do some internal testing to better understand the issue. While I can’t give you an exact ETA, please rest assured that we’re actively working on it and exploring alternative solutions.

Your patience is appreciated, and we’ll keep you updated on our progress. Thanks again!

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hello TripleX,

Thank you for your patience and cooperation as we work to resolve the issue with your gameplay. Our team has provided the following instructions and recommendations to thoroughly investigate the problem:

1. Generate a new CapFrameX log using the latest graphics driver and our recommended settings. Please ensure the game is played for a few minutes, as the previous logs were only 20 seconds long, which is insufficient for a thorough investigation.
2. In the CapFrameX application, set the capture time to zero to prevent it from stopping automatically. You will need to manually press F11 again to stop the capture.
3. Conduct three tests, each lasting at least two minutes, by creating a custom game.

We appreciate your understanding and look forward to your cooperation in following these steps. Once you have completed these tests, please share the logs with us for further analysis.

Thank you once again for your patience and cooperation.

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi TripleX, 

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[TripleX]

I’ll do it this week probably

[RandyT_Intel]

Hi TripleX, 

Thank you for your update! I appreciate you letting me know that you plan to address it this week.

Randy T.

Intel Customer Support Technician

[TripleX]

Hi,

I think you have enough now to solve the issue? I hope I'm not asked to do them when full moon also

Regards.

[RandyT_Intel]

Hi TripleX, 

Thank you for providing the necessary information. I appreciate your patience as we work diligently to resolve the issue. I will now forward this data to our team for further analysis and simulation. I will get back to you with the results and any new findings as soon as possible.

Thank you for your understanding and cooperation.

Randy T. 

Intel Customer Support Technician 

[Ernesto_C_Intel1]

Hi TripleX, 

Allow me more time to investigate the issue you've encountered. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi TripleX,

Just letting you know that we are still investigating the issue you've encountered.

Regards, 

Ernesto C.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi @TripleX,

I apologize for the delay in responding to your inquiry. I'm reaching out on behalf of our technician to update you on the situation. I'm currently investigating the issue thoroughly and need a bit more time to complete this process.

I am committed to resolving this matter as soon as possible

Regards,

Ernesto C.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi @TripleX,

Thanks for your patience. Based on our internal testing with Intel Arc A770 with the latest graphics driver, it performs comparably with our competitor graphics card with only a difference of 9.47%. 

Please let me know if you have any more concerns that I can address?

Regards,

Ernesto C.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi @TripleX,

I hope this message finds you well. I wanted to check if you had a chance to review my previous message. Since the performance metrics are within the expected range, I will proceed to close this case. However, please don't hesitate to reach out if you have any questions or concerns. We're here to help!

Regards, 

Ernesto C.

Intel Customer Support Engineer