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Low performance Resident Evil Requiem

addelucas123
Nuevo Colaborador II
4.199 Vistas

Good afternoon, Happy Andalusia Day!!! I wish you a happy weekend. I wanted to mention the problem, or rather the situation, we're having with the performance of Resident Evil Requiem. I'll explain it in detail below.

 

1. I play it on Steam Launcher

2. Game Resident Evil Requiem

3.  Graphics options at maximum without ray tracing

4. Resolution 2560x1440p, that is, 2K

5. FPS 45 to 50 FPS native and without upscaler

6. Graphic card Intel Arc A770 16GB Limited Edition

 

As you can see, the average and maximum performance I get is 45 to 50 FPS. If I activate AMD FSR 3.1, it goes from 65 to 50 FPS. Therefore, my idea is that the Intel Arc A770 should perform a little better, perhaps even 1.5% or 2.5% better than the RTX 4060.

 

The drivers are the latest version and are up to date.  32.0.101.8531

 

To uninstall drivers cleanly and then install the new drivers, I use the program, Display Driver Uninstaller (DDU)

 

This Intel Arc A770, B570, and B580 graphics card should deliver at least a native maximum performance of over 60 FPS at 2K resolution without upscaling.

 

Another thing I don't agree with is that you need to reach an agreement with the game developers to implement Intel XeSS 2.0 or 2.1 technology so we can activate Intel XeSS 3 MultiFrame Generation.

 

To summarize again, Intel Arc A770, B570, and B580 should be able to be configured at maximum settings without ray tracing at 2K resolution, Above 60 FPS means this game is perfectly optimized and can run at 100 FPS, but you need to optimize the game drivers and reach an agreement.

 

 

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18 Respuestas
HeroS_Intel
Moderador
4.097 Vistas

Hi addelucas123,


Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

 

  • Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?
  • Is the Resizable Bar enabled?
  • Have you tried adjusting the graphics settings?
  • Could you please also clarify if your Intel Arc graphics card is directly from Intel or if it's from an OEM manufacturer?
  • May I also know the game version you are reporting on?

 

If you have any questions, please let us know. Thank you.


Best regards,

Hero Yuki S.

Intel Customer Support Technician


addelucas123
Nuevo Colaborador II
4.087 Vistas

Good morning, I think I already told you, and please take these reports seriously. Thank you. !!!

 

Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus? It happens to me during gameplay, that is, while playing, it doesn't matter what area it is. 

 

Is the Resizable Bar enabled? Yes

 

Have you tried adjusting the graphics settings? I've tried several configurations and the same thing happens, we're getting similar results

 

Could you please also clarify if your Intel Arc graphics card is directly from Intel or if it's from an OEM manufacturer? Intel Arc Limited Edition version A770

 

May I also know the game version you are reporting on? I'll tell you the latest version when I'm going to play it. 

 

 

 

In summary, the Arc A770 is capable of running native 1440p ultra at over 65 FPS without native upscaling. This game, Resident Evil Requiem, is very well optimized, but the performance is unreliable, with instability and, to say the least, unplayable ray tracing. Please also contact Intel internally to discuss with the developers, via email or internal channels, the implementation of Intel XeSS 2.0 or 3.0. This would provide relief to gamers. 

 

addelucas123
Nuevo Colaborador II
4.080 Vistas
It happens to me during gameplay, but it's not just that anymore; it's unplayable when ray tracing is active, either normally or on high. It's clear that the Arc A770 is capable of performing at the same level or surpassing the RTX 4060 by 3%. The Arc A770 should be able to run native 1440p ultra at over 65 FPS. If you look at the video, the RTX 3060 at 1440p ultra runs at more than 65 FPS natively, The RTX 4060 also runs at over 65 FPS at native 1440p. The Arc A770 should run much faster. The RTX 3060 and RTX 4060 are only 3% faster.
HeroS_Intel
Moderador
4.025 Vistas

Hi addelucas123,


Thank you for your prompt response and providing this information. Don't worry, I want to assure you that I am taking your reports very seriously. 


I will investigate this performance instability issue thoroughly and will also look into this. I would kindly request some time to further investigate this concern and explore your situation.

 

I appreciate your patience and cooperation. For now, if you have any other questions or inquiry, please let us know.


Best regards,

Hero Yuki S.

Intel Customer Support Technician


addelucas123
Nuevo Colaborador II
4.008 Vistas
Good morning, but please also contact or speak internally with the developers to implement Intel XeSS technology and also investigate performance and Ray Tracing performance, Please take this seriously, thank you very much and I apologize.
HeroS_Intel
Moderador
3.953 Vistas

Hi addelucas123,


We are still currently investigating your concern; I would then kindly would like to ask more information about your issue. I would like to obtain 3 CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 3 minutes each.

 

Should you have any other questions or inquiry, please don't hesitate to reach out.


Best regards,

Hero Yuki S.

Intel Customer Support Technician


addelucas123
Nuevo Colaborador II
3.930 Vistas
Good afternoon! As Capframex requested, I don't have time right now to run that test for you. It's not that I don't want to, because I work and don't go out in the afternoons, and then I come home tired and play at night. Therefore, I need you to report back to the lab and test the Intel Arc A770 Resident Evil Requiem at native ultra settings, 1440p, and the performance is so low it's practically unplayable. There are similar graphics cards that run at 65 FPS at 2K. I'll share the results with Capframex on a Saturday or Sunday. Run a lab test and discuss the issue with Intel XeSS internally with the developers or wherever necessary. We can't enjoy that technology, And I don't want to talk about ray tracing either. And by the way, Windows 11 Pro is freshly installed with all drivers and BIOS updated; I don't want to hear the excuse that you all mention.

greetings

DAVID
HeroS_Intel
Moderador
3.851 Vistas

Hi addelucas123,


Thank you for your message. I will investigate this matter further while waiting for the CapFrameX data you're providing. This additional information will help us analyze your system performance more thoroughly and provide you with a comprehensive action.

 

Again, should you have any other questions or inquiry, please don't hesitate to reach out.


Best regards,

Hero Yuki S.

Intel Customer Support Technician


addelucas123
Nuevo Colaborador II
3.819 Vistas
Good morning!!! In any case, please investigate your lab system yourselves. And also, Intel Arc driver engineer, because Resident Evil Requiem doesn't have or we can't activate Intel XeSS. And please, Arc A770 should also be able to handle medium-high settings with 4K at 60 FPS, it has 16GB of VRAM. And please investigate the performance yourselves, you'll see it in the lab anyway.

Greetings
DAVID
HeroS_Intel
Moderador
3.731 Vistas

Hi addelucas123,


Thank you for the added concern and information, this will also be further reviewed while we wait for your CapFrameX log as it is needed for our investigation as it will help us identify specific performance and validate the issues you're experiencing.


Best regards,

Hero Yuki S.

Intel Customer Support Technician


addelucas123
Nuevo Colaborador II
3.717 Vistas
Good morning. First, I'll send the CapFrameX registration this Friday afternoon if I have time, but you must be clear and aware that this absolutely needs to be reported, because as I mentioned in the Ray Tracing section, it's unplayable. And please, while you're at it, investigate Intel XeSS internally for Resident Evil Requiem. Thank you!

Greetings
David
addelucas123
Nuevo Colaborador II
3.659 Vistas
addelucas123
Nuevo Colaborador II
3.620 Vistas

Good night! Have a great weekend! I sent you a report, or rather, a log, from Capframex. Be careful with ultra settings without ray tracing. My summary of the Intel Arc A770 GPU: This graphics card is designed for 1440p with everything maxed out, native 1440p at 65 FPS and beyond. Being a high-performance Arc A770 with its 16GB of VRAM (graphics VRAM is very important) and a memory speed of 17 Gbps, 256-bit, and 512GB/s, I can tell you that this graphics card can outperform the RTX 3060 and 4060, surpassing the RTX 4060 by 5%. Because it has its 16GB of VRAM and more. What's up? I understand you're doing your best, but there's a catch: performance varies depending on the area, gameplay, and map. I'm telling you right now that this Arc A770 16GB graphics card... It can easily outperform an RTX 4060 8GB and reach the same level as a B580 12GB.

 

I don't know exactly when I bought it, but I bought it as soon as the Intel Arc A770 came out to test its performance. It's widely said that it surpasses the RTX 3060, and I agree it does, but not in all games. But I'd bet my life that the Arc A770 could easily outperform the RTX 4060 in raw performance and gaming, and even be on par with the Arc B580. The drivers are still very mature, like Nvidia's. Both the Arc A770 and B580 are capable of running 1440p and 4K, and if you're playing 4K, the Arc A770 has more VRAM and can easily handle 60 FPS on medium-high settings, even on high if you enable Intel XeSS.

 

Since we're talking about the poor performance of Resident Evil Requiem, and not just that game, we're still waiting for DX12 performance improvements, stability fixes, and bug fixes. Remember RDR2? When it says high refresh rate, it activates 170Hz but drops to 48Hz. Well, I'm still waiting for you to fix that problem. And you keep saying that Intel Arc graphics handle the modern DX12 API, which should deliver double the performance, and I still remember the very, very low DX12 performance of RDR2. Obviously, it's been reported, but when are you going to release a fix for the problem, please

 

Why would it be so hard to create a comprehensive list of Intel Arc drivers, for example, for stability, performance, and compatibility with over 100 games, like last time? I don't know if you remember the Intel Arc A graphics card issue. Well, saying "we've added compatibility and fixed the problem" doesn't help at all. I want a comprehensive list, like the one from the very beginning, so that this problem can actually be fixed.

 

I don't work for Intel, nor am I anything like that, but I'm giving you suggestions so you can take them into account. I've been in IT and graphics for years; I've also owned several AMD and Nvidia models. I don't like Nvidia, remember I told you they pulled a fast one on me with DLSS in RDR2? They talked internally with the developers and implemented it. I came across this thinking you'd really go all out and criticize it, but I see that's not the case; you treat us like we're stupid.

 

I told you from the beginning, suggestions, etc. It's more for you and us as players, so that Intel can run smoothly and quickly. I understand that there are many Intel driver engineers working on it, but that's not the problem. The issue is the following: low performance, that when it says 170Hz it only applies 48Hz, that the GPU should be better, etc. And it's not just that. The main and fundamental thing is to release complete driver packs, all of them, for DirectX 11 and 12, fixing the problem and improving performance. And when I say all, I mean all. "We've fixed it and added compatibility" isn't enough. I want a huge list of all game titles, all DirectX, both 11 and 12, and then I'll tell you, great.

 

Please tell the engineers once and for all to release Drivers Days Gone, improve performance, or send me a list of which games are reported and which list I'm on.

 

That's the performance of Resident Evil Requiem. I hope you fix it soon.

HeroS_Intel
Moderador
3.326 Vistas

Hi addelucas123,


Thank you for sending the CapFrameX report and for providing such very detailed feedback about your Arc A770 performance analysis and concerns. I appreciate all the points you've raised about the GPU's capabilities, performance variations across different games and areas, driver maturity issues, and your suggestions for comprehensive driver improvements. I will further investigate these concerns and ensure your detailed concern be of notice.


If you have any other questions, please let us know. Thank you.


Best regards,

Hero Yuki S.

Intel Customer Support Technician


HeroS_Intel
Moderador
2.604 Vistas

Hi addelucas123,


We are still further investigating your concern; however, we noticed that you have presented multiple issues in this thread: FPS issues with RE:9 on A770 and concerns about XeSS being force-enabled in all games. Could you kindly clarify which specific concern should be addressed in this community thread? As we can only support one issue per thread.


If you would like to focus on the RE:9 issue, please confirm if we should concentrate our investigation on the A770 performance specifically. For your XeSS concern, I would ask that you create a separate thread regarding this matter so we can provide focused support for each issue individually.


Best regards,

Hero Yuki S.

Intel Customer Support Technician


addelucas123
Nuevo Colaborador II
2.575 Vistas
Good morning, I wanted to mention that you should focus on improving the performance of Resident Evil Requiem. Please also contact someone internally to speak with the game's engineers or developers about implementing Intel XeSS. Thank you very much.
addelucas123
Nuevo Colaborador II
2.558 Vistas
Good morning, and what I'm asking is for you to improve the performance of Resident Evil Requiem 1440p by at least 50% or 100%, and ray tracing by at least 25% when enabled on high quality.

Please contact the Intel drivers engineer internally to find out what's happening with the suggestion. When will it arrive, or will it never arrive? What's going on? The most popular drivers might be the last ones to be addressed.

The most popular thing is always the latest, and the focus should be on improving DirectX 12 performance, stability, bugs, etc., because if you don't do this, you'll never fix the performance problem. Please tell the Intel driver engineer to get to work.
HeroS_Intel
Moderador
2.482 Vistas

Hi addelucas123,


Thank you for the clarification on which issue you would like to focus on regarding Resident Evil Requiem performance improvements. I will further investigate this matter. I appreciate your patience and cooperation during this. Regarding your concern on implementing Intel XeSS functionality, I kindly request you to create another thread on this for proper assistance. If you have any questions, please let us know. Thank you.


Best regards,

Hero Yuki S.

Intel Customer Support Technician


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