Massive FPS Drop in God of War on Arc A750 (From 90 FPS to 25 FPS) – Other Games Unaffected

[huseyın23]

Hello,

I am using an Intel Arc A750 GPU and I’m experiencing a severe performance drop specifically in God of War .

Previously, I was getting around 85–95 FPS with the same graphics settings. However, starting from the previous driver version, my FPS suddenly dropped to around 25–30 FPS.

When the new driver was released, I updated immediately hoping it would fix the issue, but unfortunately the problem still persists.

What’s strange is:

Other games are performing normally.

For example, Red Dead Redemption 2 still runs at the same high FPS as before.

The issue seems to be isolated only to God of War (Epic Games)

Since the performance drop started with the previous driver and continues with the latest one, I suspect there may be a game-specific optimization or shader-related issue.

Could you please investigate this? Let me know if you need logs or additional information.

Thank you.

[Mike_Intel]

Hello huseyın23,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Kindly tell me how did you update the driver?
2. What are the other troubleshooting steps that you tried before?
3. What is your game launcher?
4. Please send a screenshot of the Graphics settings of the game.
5. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link for the steps: How to get the Intel® System Support Utility Logs on Windows*
6. Please help generate at least 5 minutes of gameplay in CapFrameX. This app will provide data to further investigate the issue. Please refer to the link below on how to use CapFrameX. Just scroll down under performance issue:

Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[huseyın23]

Hi Mike, thank you for your reply.

1. I updated the driver from Intel Graphics Software and selected the clean installation option.

2. I cleared the shader cache, checked the resize bar (on), and cleaned temporary files.

3. Epic Games.

4. I've attached a screenshot of the game settings.

5. I created and attached an SSU log.

6. I recorded a CapFrameX video longer than 5 minutes and attached it. I've applied all the CapFrame settings mentioned in the "Please read first" section below.

Finally, I'd like to add that I took an in-game screenshot the day I started this thread, and I've included the FPS from that time and the current FPS. (22 FPS from the day I started the thread, 50 FPS from today)

Have a good day.

[huseyın23]

I forgot to add Capframe x, I'm adding it now.

[Mike_Intel]

Hello huseyın23,

Thank you for the quick reply.

Please try to install the latest driver using DDU method.

Kindly refer to the links below for the steps and the direct link of the latest driver.

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® Arc™ Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[huseyın23]

Hi Mike

I downloaded the latest version of DDU from the link you provided, uninstalled the driver in safe mode, and restarted.

Then I downloaded the latest driver from the link you provided (gfx_win_101.8509) and restarted.

After that, I checked for Windows updates and updated a driver called "Intel System 32.0.101.5542" and restarted.

As a result, I launched the game and saw that my problem was not resolved. I'm attaching screenshots below.

Unfortunately, the problem persists.

Thanks.

[Mike_Intel]

Hello huseyın23,

Thank you for the information provided.  

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[huseyın23 · Accepted solution]

Hi Mike,
The God of War game was installed on the hard drive. I moved the game files to the SSD and my problem is solved. Thank you for your help.
Have a good day.

[Mike_Intel]

Hello huseyın23,

Thank you for the update and I am glad that the issue is now fixed

Since there is no more issue, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician