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Hello TangoZhang
Thank you for sharing the log files. Allow me to take this information to continue investigating this issue. I will let you know as soon as I have more information for you.
Best Regards,
Hugo O.
Intel Customer Support Technician.
Hello TangoZhang
We have now been able to reproduce this issue, however, we believe this is happening because due to China's Mainland network cannot reach the Hong Kong server without a VPN connection. Looks like Arc Control attempts to connect to the server every time it is opened. However, without a VPN, the network in Mainland China cannot connect to the server in Hong Kong.
In this case, Could you please use a VPN set it to Hong Kong, and check I the issue still happens? Let us know the outcome.
Best Regards,
Hugo O.
Intel Customer Support Technician.
Hi Hugo ,
Sorry for delay, I didn't have a VPN can connect to HK in my PC, so I can not help on this.....Sorry
Thanks!
Hello TangoZhang
I understand that you don't have a VPN to do the troubleshooting we advised, thank you for letting us know. Allow me to check with the team about what other options we have.
Best Regards,
Hugo O.
Intel Customer Support Technician.
Hello TangoZhang
This seems to be a network limitation issue as such we will not be able to take action at the moment in order to fix the issue due to the nature of the problem. The best advice we can provide as a workaround will be the use of a VPN for this configuration. We apologize for the inconvenience this may cause.
Best Regards,
Hugo O.
Intel Customer Support Technician.
Hello TangoZhang
Since there are no further questions related to this topic we will be closing this thread. Feel free to open a new topic if you need further assistance.
Best Regards,
Hugo O.
Intel Customer Support Technician.
