Path of Exile 2 and XeSS

[Interplanetary]

Enabling XeSS in PoE2 causes a black screen.

Platform: Steam
Driver: Clean Install of Latest (8247)

[Interplanetary]

Here's a Reddit post with others having the same problem.

[VonM_Intel]

Hi Interplanetary,

Thank you for posting in our Community. I understand that enabling XeSS in the game results in a black screen, and I appreciate you sharing the driver version and the Reddit post highlighting similar reports. We’ll work together to identify the cause and find the best possible solution. 

• Can you confirm if the black screen occurs immediately upon enabling XeSS, or does it happen after some time in-game? If possible, could you share a video of the black screen when it occurs?
• Are you experiencing this issue with other games when XeSS is enabled, or only in Path of Exile 2?
• Have you tried temporarily disabling any overlays, background apps, or in-game settings to see if the issue persists?
• You mentioned that you cleaned and installed the driver to the latest one. To build on that foundation, what other troubleshooting approaches have you tried? 

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

[kesonek]

hi here is screan record video

[Interplanetary]

• It happens immediately upon enabling XeSS. The black screen reverts when changing the upscaling setting to Off or FSR.
• No issues with any other games.
• Steam overlay is disabled.

Sorry, no video. I've uninstalled the game (it's an unoptimized mess in general).

Appreciate the response and passing the issue along.

[VonM_Intel]

Hello Interplanetary,

Thank you for providing the clarification and additional details. I understand the situation, and it’s helpful to know that the issue only occurs when XeSS is enabled and doesn’t affect other games. It’s possible that the behavior may be related to a recent game patch, but I’ll need to conduct further research to better identify the root cause. Once I have more information or updates, I’ll be sure to post an update in this thread right away.

I sincerely appreciate your patience and cooperation, and thank you again for sharing your observations, they’re a big help in moving this investigation forward.

Best regards,

Von M.
Intel Customer Support Technician

[VonM_Intel]

Hello Interplanetary,

Thank you for your patience in this matter. I’ve successfully reproduced the issue on my end. Enabling XeSS in PoE2 causes a black screen, and I am currently working on a resolution. I’ll keep you updated on any progress and let you know as soon as a fix or workaround becomes available. I really appreciate your patience while we work on this.

Best regards,

Von M.

Intel Customer Support Technician

[ArchieD_Intel]

Hello Interplanetary,

Thank you for reaching out to us regarding this issue. We want to assure you that we are actively looking into this matter and will provide you with updates as soon as we have more information to share.

Best regards,

Archie D.

Intel Customer Support Engineer

[zombiezi]

Hello Archie, 

I'am also have the same problem, I use inter Arc A530M

Hopefully u have a new update asap

thank you, love intel