Pixel tearing on Intel Arc A750 8gb screen

[berkyung]

There is pixel tearing on the Intel Arc A750 8gb screen. I am using an Asus TUF 180Hz screen. The screen is overclocked to 180Hz. When I set the screen to 165Hz, there is no problem, but when I set it to 180Hz, there is tearing. It has improved a bit after the last update, but it still persists. I couldn't reach the support team, but if anyone can reach me, they can tell me about this issue.

@intel

[RandyT_Intel]

Hi @berkyung,

Thank you for posting in the community. To help us investigate the issue further, please provide the following details:

• Can you confirm if your monitor model is TUF Gaming VG27AQ3A?
• What type of cable connection are you using—DisplayPort (DP) or HDMI? Please also include the version of the cable currently in use.
• Have you performed a DDU (Display Driver Uninstaller) cleanup before installing the newer graphics driver?
• Have you tried isolating the issue by testing with another monitor?
• Is your graphics card an Intel-branded card or an add-in card from a third-party manufacturer?
• Please provide the SSU log report and share it here so I can review your system's configuration. 

Once we have this information, we can proceed with the next steps.

Looking forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

[berkyung]

Hello, my monitor is Asus TUF. The image is attached.

 I am using display port, its image is attached.

 I did not perform DDU (Display Driver Uninstaller)

I tried the monitor on another computer to isolate the problem, the graphics card was nvidia 4060, there was no problem.

I bought it from Türkiye. Attached is the image of the box I bought from Mediamarkt.

You can review the SSU daily report

[RandyT_Intel]

Hi @berkyung,

Thank you for providing the additional information and images. Based on your details, I can see you're using a DisplayPort connection and have confirmed the issue is isolated to the Intel Arc A750 card.

Next Steps to Resolve the Issue:

• Perform DDU (Display Driver Uninstaller) cleanup: Since you haven't performed a DDU cleanup yet, this should be our first troubleshooting step. Please:
  • Download DDU from the official Wagnardsoft website
  • Boot into Safe Mode
  • Run DDU to completely remove current Intel graphics drivers
  • Restart and install the latest Intel Arc graphics drivers from Intel's website
  • Test the 180Hz setting again after the clean installation
• I can see from your image that you're using a DisplayPort cable, but could you please check and confirm the DisplayPort version of your cable? Look for markings like "DP 1.4" or "DP 1.2" on the cable itself or its packaging. This is important as 180Hz at your monitor's resolution may require DisplayPort 1.4 or higher for proper bandwidth.

Please try the DDU process first and let us know if the pixel tearing issue persists at 180Hz. If the problem continues after the clean driver installation, we'll investigate further based on your cable version and SSU report. You may follow this: How to get the Intel® System Support Utility Logs on Windows*

The fact that the issue improved somewhat after the last driver update suggests this may be resolved with a proper clean installation.

Best regards,

Randy T.

Intel Customer Support Technician

[berkyung]

I've done what you suggested, and it's still happening, but very, very rarely, maybe once a minute. But it's still happening. My DisplayPort cable doesn't have any 1.4 or 1.2 markings, but it keeps happening.

[RandyT_Intel]

Hi @berkyung,

I understand. Based on the information provided, I don’t see any issues with graphics bandwidth as it appears sufficient. However, for further isolation, since you’ve tested with a third-party GPU and it worked fine, could you please provide a screenshot or a short video clip showing how the issue is reproduced? I’d like to clearly observe whether this occurs during the launch of a specific software or task.

Additionally, please include a screenshot of Device Manager under Display Adapters, expanded to show the Driver tab, so I can verify the driver status.

I’ve also shared the Intel System Support Utility (SSU) link; please run it and share the log report here.

In addition, try using different cables or HDMI connections to isolate the issue when using the Arc GPU. Please note that we can only validate isolation tests performed with similar architecture or models, so I cannot comment on the third-party GPU swap test.

Once I have these details, I will continue investigating the issue further.

Best regards,

Randy T.

Intel Customer Support Technician

[berkyung]

I've attached the daily SSU report. It also works when I try it with HDMI, but it's very difficult to capture this visually with the phone, and it's unpredictable when it will happen. The other screenshots you requested are also attached.

[RandyT_Intel]

Hi @berkyung,

It appears you're experiencing pixel tearing specifically when your Intel Arc A750 is driving your ASUS TUF monitor at the overclocked 180Hz refresh rate, while everything works fine at 165Hz and when using HDMI. Since you've already confirmed the monitor works perfectly with an NVIDIA RTX 4060 at 180Hz, this points to a compatibility issue between the Intel Arc A750 and high refresh rate DisplayPort output. One important factor we'd like to investigate is your power supply, as the Intel Arc A750 has significant power requirements (225W), and higher refresh rates can increase the GPU's power draw. Could you please share the make and model of your PSU, including its wattage rating?

Additionally, it would be helpful to know what DisplayPort cable version you're using and whether you have any adaptive sync features enabled. The fact that HDMI works suggests this may be related to DisplayPort bandwidth handling or power delivery stability when the GPU is under higher load at 180Hz. We'll use this information to determine if this is a driver optimization issue that needs to be coordinated internally or if there are hardware considerations we need to address.

Lastly, I need to know where and when the pixel tearing occurs. Does it happen during gameplay? If so, which game? Any additional information such as screenshots or recordings will help me investigate the issue further.

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @berkyung,

I'm following up to see if you've had a chance to review the information and requested details from my previous post. Please let me know so I can determine the best next steps. 

Looking forward to your update. 

Best regards,

Randy T.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi berkyung,

I hope you're doing well. As we haven’t received a response, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician