Problem new drivers

[ildanix]

Hi, I installed the new drivers for the Arc580 graphics card and everything went fine; it asked me to restart. Upon restarting, it loads the Windows login screen, but everything freezes five seconds later.

[Nikhil_Intel]

Hello ildanix,

I hope this message finds you well.

Thank you for posting your query on the Intel Community Forum!

I would also like to know whether you are available for a Remote Assistance Session. We have also shared an email with you privately regarding the RAS availability. When you have a moment, kindly check it at your convenience.

If you have any further questions, please feel free to reach out to us and I will be more than happy to assist you.

I look forward to your response.

Best regards,

Nikhil

Intel Customer Support Technician

[Ramgound_Intel]

Hello ildanix,

I hope you are doing well.

I am writing to follow up regarding your inquiry. We previously requested your availability for a Remote Assistance Session; however, we have not received a response from you. Since we have not heard back, I will proceed with closing this inquiry. If you still require assistance or if the issue persists, please feel free to submit a new question or open a new support request, as this thread will no longer be monitored.

Thank you for contacting Intel Community Support. We appreciate your time and cooperation.

Best regards,

Ramgound

Intel Customer Support Technician