Ragnarok online Crashing after opening

[kevinkeith]

hi, 
i can play ragnarok online on my windows 11 before and after a few months the game just keeps crashing after opening (please see attached photo)

i also upload the crash log and i when i uninstall the display adapter which is the Intel(R) UHD Graphics 770 i can play the game but blurry. please help me

[Mike_Intel]

Hello kevinkeith,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the brand and model of your system?
2. What is the model of your processor?
3. Was it working fine before?
4. If yes, what was the last change made in the system before the issue started?
5. For me to review the hardware and the installed drivers. Please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello kevinkeith,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello kevinkeith,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician