Running Honkai: Star Rail with a Ryzen 7 5700X and B550 motherboard causes the game to freeze

[yuukey]

Running Honkai: Star Rail with a Ryzen 7 5700X and B550 motherboard causes the game to freeze, followed by a system reboot shortly after. This issue particularly occurs in the Simulated Universe mode, where prolonged battles trigger the game freeze and system restart.

[VonM_Intel]

Hi, yuukey.

Thank you for posting in our Community and for sharing the detailed information regarding your system and the issue you're encountering with Honkai: Star Rail. Based on your description, it appears that the game freeze and subsequent system reboot may be triggered under sustained GPU load, particularly in the Simulated Universe mode, where battles are more prolonged. Have you observed similar freezes or restarts in any other games or applications, or is this exclusive to Honkai: Star Rail? Does the issue happen consistently in Simulated Universe mode only, or can it happen during other parts of the game as well? I noticed in the SSU logs that the graphics driver version currently installed appears to be outdated. Have you had the chance to install the latest available version to see if it resolves the issue?

Additionally, if you have done any other tests, please let me know the details so we don't cover the same ground twice.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[yuukey]

Even after updating to the latest drivers, this issue still persists. This problem only occurs with this specific game and has been ongoing for over two months. Previously when using an AMD GPU, there were no such issues. 

The issue frequently occurs in the Divergent Universe mode, not in the Simulation Universe mode. I misspoke earlier

[megaro7]

日本語でのリプライ、失礼します。

構成は以下の通りです。

CPU 5700x

GPU Asrock Arc B580 12GB OC challenger 

MB MSI B550 PRO VDH 

RAM DDR4 3200 16GB×1

PSU NZXT 750w Bronze　

スレッド作成者の方と似たような構成です。GPUドライバーは最新です。

今日、ほぼ同じシチュエーション(階差宇宙でプレイ時、メニューからブラウザを開いた時)でシステム全体がフリーズした後、数十秒して自動的に再起動が行われました。開始10分程の出来事だったと思います。

直ぐにイベントビューアを確認するとWHEA-Loggerや予期せぬシャットダウン、KP41が記録されていました。

過去にも同じようなシステムハングの話題のスレッドがあり、このスレッドもタイムリーだったのでリプライさせていただきました。

[yuukey]

Thank you for your response. After the system reboot, I did encounter a WHEA-Logger 18 error. Initially, I mistakenly suspected it was a CPU issue and disabled PBO (Precision Boost Overdrive), but the problem persisted. Later, I replaced the power supply with an 850W unit, yet the issue still occurs. Interestingly, stress tests like dual CPU/GPU workloads (e.g., Prime95 + FurMark) show no instability, and even demanding AAA games like Black Myth: Wukong run without issues. 

[megaro7]

こちらこそ返信ありがとうございます。
WHEAエラーの内容も同じですね。

私もWHEA18でCPUのエラーと表示されて焦りました。エラーが起きて暫くは他のゲームやアイドル時の温度を観察していました。しかし、異常な発熱などは見られませんでした。グラフィックボードの温度も正常でした。

AIに情報をまとめさせて同じようなケースを調べましたが端的に言うと、グラフィックドライバーの不具合で、CPUキャッシュに不正なアドレスへのアクセスを要求する事でシステム全体がダウンし、CPUのキャッシュエラーという名目でWHEAに記録されるみたいです。

[Sibuoi]

If Honkai: Star Rail is freezing on your Ryzen 7 5700X with a B550 motherboard, here are a few things you can try:

1. Update GPU Drivers: Make sure your graphics card drivers are fully updated (especially if you're using AMD or NVIDIA).

2. BIOS Update: Check if your B550 motherboard has a newer BIOS version available—some updates improve stability with Ryzen 5000 series CPUs.

3. Verify Game Files: If you're using a launcher like Epic or HoYoverse, verify the integrity of the game files.

4. Disable Overclocking: If you're running any CPU/GPU overclocks (even via PBO or XMP), try disabling them to test stability.

5. RAM Check: Run a memory test (like MemTest86) to rule out RAM issues—Honkai is sensitive to RAM instability.

6. Background Apps: Close unnecessary background apps (like MSI Afterburner, Discord overlays, etc.) as some overlays can cause freezing.

7. Check Temps: Use tools like HWMonitor to ensure CPU/GPU temps are within safe limits while gaming.

If you've tried all of this and it's still freezing, try running the game in windowed or borderless mode, or lowering the graphics settings slightly. Sometimes a simple tweak can make a big difference.

Let me know if any of these steps help!

[VonM_Intel]

Hello, yuukey.

Thank you for your detailed follow-up and for the extensive troubleshooting you've already performed. I can see you've invested considerable time and effort into identifying the root cause, and I genuinely appreciate the clarity you've provided. All of this suggests we are likely dealing with a compatibility or optimization issue specific to this title or game mode when running on your current GPU and driver stack, rather than a hardware stability problem.

At this point, I will need to do further research on this matter and post the response on this thread once available.

@megaro7 , I empathize with your situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, yuukey.

Thank you again for your patience and for sharing the comprehensive details regarding your experience with the ARC B580 DisplayPort behavior. I'd like to inform you that I am currently preparing to replicate the issue in our lab using a comparable test configuration. This will allow me to further investigate the root cause and validate any potential solutions.

To support accurate replication, I kindly ask that you provide me with the following:

• A clear, step-by-step description of how the issue can be reproduced, or the exact replication steps you do, including any specific in-game sequences, software interactions, or scenarios where the behavior is most consistently observed?

This information will significantly enhance the accuracy of my analysis and expedite the resolution process. I truly appreciate your collaboration and look forward to resolving this matter as swiftly as possible.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, yuukey.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, yuukey.

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician