Sniper Elite 5 - X-Ray texture corruption

[Maxu]

Hello,
I stumbled upon a problem with corruption/flickering textures of the X-Ray in SE5.
I attached SSU scan.

Here's the clip of the issue on YT.
https://youtu.be/u3HGkY0NNC0

[JeanetteC_Intel]

Hello Maxu,

Thank you for posting in Intel Communities and for providing the SSU logs and YouTube video demonstrating the corruption/flickering textures issue with the X-Ray feature in Sniper Elite 5.

To help us better understand and potentially replicate this issue, could you please provide the following additional information:

1. Is this corruption/flickering with the X-Ray feature something you noticed recently, or has it been present since you first started using your ARC B580?
2. Have you observed this issue on other (older) driver versions, or is this the first driver version you've tested with Sniper Elite 5?
3. Where did you obtain Sniper Elite 5? (Steam, Epic Games Store, etc.) - This information is needed if we proceed with issue replication on our end.
4. Can you confirm your PSU is rated at least 600W minimum and uses a PCIe 8-pin cable for the graphics card?
5. Please provide the exact steps to reproduce this issue (this is very important for our investigation). For example:

• Game settings used
• Specific level/scenario where it occurs
• Actions taken before the X-Ray corruption appears
• Whether it happens consistently or intermittently

This information will help our team investigate the issue more effectively and work toward a resolution.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Maxu,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Maxu]

Hello, answering your questions

1. Since I have started using B580.

2. The first driver I've tested it with, I didn't use older versions.

3. I obtained it on Steam.

4. Yes, I'm using 850W PSU and PCIe 8-pin cable

5. Steps:

• Ultra settings
• I think it happens on every single level/scenario
• Nothing specific, just shooting and waiting for it to happen
• It happens consistently

Best regards,
Maxu

[JeanetteC_Intel]

Hello Maxu,

Thank you for sharing these update.

Please proceed with the following steps below and let me know how it goes:

1) Contact your system manufacturer's support team to get help with updating your BIOS firmware to the latest version (1825) and ensure to load the Intel Default settings.

2) Proceed with clean installation of the latest Intel® Graphics Driver 32.0.101.8626 (WHQL Certified).

1. Download the latest driver (32.0.101.8626)).
2. Proceed with uninstallation of the current driver using Display Driver Uninstaller (DDU), on a safe mode, to Uninstall a Graphics Driver.
   1. Download the latest version of the software.
      1. If you download the Installer, run it, it will create a shortcut on the desktop. 
      2. If you download the Portable/ self-extracting version, look for the executable and extract it. Remember the path. 
   2. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
   3. Look for the shortcut on the desktop (step 1.1) or the extract path chosen (step 1.2.1) and run the DDU executable.
   4. Click Close in the Options window.
   5. Select device type to GPU and select device to the one you want to remove. If you are doing a clean-up, you can choose all GPUs.
   6. Click Clean and restart or Clean and Shutdown depending on your needs.
   7. Wait for the software to finish the process. It will automatically reboot Windows to the typical mode or shutdown the system.
3. Install the downloaded driver from step 1.

 Looking forward to your next update.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Maxu]

Hello,

I did what you asked for but it didn't help so I started tinkering with the settings and I found that turning the tesselation ON causes this issue. Turning it OFF eliminates the flickering. 

Best regards,
Maxu

[JeanetteC_Intel]

Hello Maxu,

Thank you for the update confirming that turning off tessellation resolves the flickering issue. Could you please show me exactly where you found this setting? A screenshot would be very helpful if possible.

I'd also like you to try updating to the latest driver version 32.0.101.8629 (WHQL Certified). For best results, please do a complete clean installation using Display Driver Uninstaller (DDU), in a safe mode, to Uninstall a Graphics Driver.

To uninstall the Intel Graphics Driver from your system using the Display Driver Uninstaller (DDU) software, follow these instructions: 

1. Download the latest version of the software.
   1. If you download the Installer, run it, it will create a shortcut on the desktop. 
   2. If you download the Portable/ self-extracting version, look for the executable and extract it. Remember the path. 
2. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
3. Look for the shortcut on the desktop (step 1.1) or the extract path chosen (step 1.2.1) and run the DDU executable.
4. Click Close in the Options window.
5. Select device type to GPU and select device to the one you want to remove. If you are doing a clean-up, you can choose all GPUs.
6. Click Clean and restart or Clean and Shutdown depending on your needs.
7. Wait for the software to finish the process. It will automatically reboot Windows to the typical mode or shutdown the system.

After updating, please test whether the tessellation workaround is still needed. If you continue experiencing issues, I'll need additional diagnostic information.

Please generate an SSU report by following these steps:

• Download and run Intel® System Support Utility for Windows*
• Launch SSU.exe
• Select all scan options except 'Networking'
• Run the scan
• When complete, click Next, then Save the report (save as txt file)

Please send me the saved log file along with your test results.

Thank you, and I look forward to hearing back from you.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Maxu]

Hello,

Unfortunately, the driver update (with DDU) to 8629 didn't help.
Attaching the screenshot and the scan.

Best regards,
Maxu

[JeanetteC_Intel]

Hello Maxu,

Thank you for sharing the outcome of testing the latest driver (32.0.101.8629), including the requested screenshot and SSU log file. Let me proceed with further checking on this issue and I will provide an update once it is available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Maxu,

Please be informed that we're continuously working on this issue you've reported. Kindly check your email for our private message requesting additional information to help with the investigation.

Please check your inbox, as well as your spam and junk folders, as the message may have been filtered there.

Best regards,

JeanetteC.

Intel Customer Support Technician