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- GPU hardware acceleration is unstable, frequent frame drops, preview lag and occasional software crashes.
- The GPU performance cannot be fully released, and rendering/export speed is slower than expected.
- New drivers sometimes cause screen artifacts and export failures when running CapCut.
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Hello abluo,
Thank you for posting your query on the Intel Community Forum!
Thank you for taking the time to share your detailed feedback regarding your experience with Intel® Arc™ graphics when using CapCut Professional (剪映专业版). We truly appreciate insights from the creator community, especially given the importance of CapCut within the video editing ecosystem in China.
We understand how critical stable performance, efficient hardware acceleration, and reliable export capabilities are for your daily workflows. The issues you’ve described—including preview lag, frame drops, instability, and inconsistent export performance—are important for us to investigate further.
To assist you further and investigate the issue more effectively, I kindly request you to provide the following detail:
- SSU (System Support Utility) report
You can download the SSU tool using the link below:
https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
Please note: While generating the SSU report, kindly uncheck the “Networking” option.
- Could you share logs, screenshots, or short video recordings demonstrating the issue (if available)?
- When do you experience frame drops or preview lag (e.g., during playback, applying effects, or timeline scrubbing)?
- How frequently do crashes or screen artifacts occur?
- Are there any specific error messages observed during export failures?
- Which version of CapCut Professional (剪映专业版) are you currently using?
Once we receive the requested information, we will review it promptly and get back to you with an update or next steps.
Thank you for your patience and cooperation.
Best regards,
CM
Intel Customer Support Technician
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Hello abluo,
I hope you are doing well.
This is a follow-up regarding our previous communication. We wanted to check if you had the opportunity to review our request and share the required details.
The information requested will help us further analyze the issue and work towards identifying the most appropriate solution for you.
If you need any assistance or have any questions, please feel free to reach out we’re happy to help. We kindly request you to share an update at your convenience so we may proceed further.
We appreciate your time and cooperation, and we look forward to your response.
Best regards,
CM
Intel Customer Support Technician
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Hello abluo,
I hope you are doing well.
We are writing with reference to your query. As we have not received a response to our previous communication requesting information, we will be proceeding with the closure of the inquiry at this time.
If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Thank you for your understanding and cooperation.
Best regards,
CM
Intel Customer Support Technician
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