Hello john_black,
Thank you for posting your question on the Intel Community and for sharing the error details. I understand how disappointing it can be when a game does not run as expected, and I appreciate your patience while this behavior was reviewed.
Regarding Resident Evil 9 on your system, please note the following information:
- The game shows an “Unsupported graphics card” message during launch.
- Intel® Iris® Xe MAX Graphics is not supported for Resident Evil 9.
- The game requires specific DirectX 12 hardware features that are not available on Iris Xe MAX.
- This limitation is related to hardware compatibility, not the graphics driver, BIOS, or operating system.
- Updating drivers, BIOS, or Windows will not enable support for this GPU.
- A system with a newer graphics architecture, such as Intel® Arc™, is required to run the game.
I understand this may not be the outcome you were hoping for, and I appreciate your understanding. Please feel free to reach out if you would like help verifying compatibility with another system or if you have any additional questions I’m here to help.
Thank you for your cooperation and support.
Best regards,
Nikhil
Intel Customer Support Technician
