The Intel ARC B580 graphics card freezes and crashes when playing Euro Truck Simulator 2. It always crashes after playing for a while. Attached are the game and Windows logs.
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Hello bieber55,
Thank you for posting in the community!
To further investigate this issue, I have a few questions and requests that will assist in diagnosing the problem. Please see the following:
- Where did you download the game?
- Could you share your in-game display and graphics settings?
- Does the game crash when starting or during gameplay?
- What graphics driver are you currently using?
- Is this the first time this has happened? If not, did it occur with previous graphics drivers as well?
- Have you tried reverting to a different graphics driver for testing purposes?
- Have you used Display Driver Uninstaller (DDU) to completely remove the driver and install a new one?
Additionally, since you've provided the game and Windows logs, I would like to request the crash dump file. Please follow this guide to generate one.
To gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility
Best regards,
Dhanniel M.
Intel Customer Support Technician
Hello bieber55,
I wanted to follow up to see if you've had a chance to review my previous response, which included a few questions and a request for the dump file and SSU logs. These will greatly assist me in further investigating the issue.
Best regards,
Dhanniel M.
Intel Customer Support Technician
Hello bieber55,
Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.
Best regards,
Randy T.
Intel Customer Support Technician
