The Intel ARC B580 graphics card freezes and crashes when playing Euro Truck Simulator 2

[crushedgoose808]

I have met the same question with that post(https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/The-Intel-ARC-B580-graphics-card-freezes-and-crashes-when/m-p/1688140/thread-id/24432)but that post has been ,and this is my game config and log.

My answer to the question in that post:

1. Where did you download the game? Steam.

2. Could you share your in-game display and graphics settings? You can see in the attached game config txt.

3. Does the game crash when starting or during gameplay? It crashes randomly during gameplay. Sometimes it happens quickly, other times after a few minutes. The screen freezes, and the game closes.

4. What graphics driver are you currently using? 32.0.101.8331

5. Is this the first time this has happened? If not, did it occur with previous graphics drivers as well? This has been happening consistently . I haven't tested many older drivers since I just started playing this game.

6. Have you tried reverting to a different graphics driver for testing purposes? No, as the B580 is a new architecture, I am limited to the most recent drivers that support this hardware.

7. Have you used Display Driver Uninstaller (DDU) to completely remove the driver and install a new one? Yes. I have performed a clean installation of the drivers using DDU in Safe Mode to rule out any conflicts.

[crushedgoose808]

Here is the config.txt

[JeanetteC_Intel]

Hello crushedgoose808,

Thank you for posting in Intel Communities.

I'll check on this for now and I will post an update once it's available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello crushedgoose808,

Thank you for providing the detailed information and for referencing the related post.

To help with my analysis and provide you with the most effective solution, I need some additional information:

1. Please run the Intel System Support Utility and share the generated log file for complete system analysis.
2. What is the make and model of your power supply unit?
3. Please verify that Resizable BAR and other B580-specific settings are properly enabled in your BIOS/system
4. If available, please share any crash dump files or error logs generated when the game crashes
5. Does this crashing occur in other games, or is it specific to this title?
6. Have you monitored GPU temperatures and power consumption during gameplay?

Looking forward to your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[crushedgoose808 · Accepted solution]

Thank you for your help—the issue has been resolved. It turned out that I had overclocked my graphics card too aggressively.

[JeanetteC_Intel]

Hello crushedgoose808,

Thanks for letting us know the issue is fixed.

I'll now proceed to close this support thread. If you encounter any future concerns or need assistance with other matters, please feel free to open a new thread and we'll be happy to help.

Thank you for using our support services!

Sincerely,

JeanetteC.

Intel Customer Support Technician