The driver cannot be removed.

[gasoline]

Hi

I can't completely remove the driver using the standard Intel uninstaller.

 

For my beloved Intel team, I left a picture where I carefully highlighted the problem with a yellow line.

This happens with every driver version.

Of course, I then use DDU, but I would also like the uninstaller to work correctly.

I'm translating it just for you, in case you can't do it.

It says:

Intel Graphics Driver - Error X

[BuenoS_Intel · Accepted solution]

Hello gasoline,

Thank you for reaching out and for taking the time to highlight the issue so clearly in your screenshot, that is genuinely appreciated and very helpful.

I completely understand where you're coming from. Having to rely on DDU every time because the official Intel uninstaller isn't completing the process correctly is not the experience we want you to have, and I'd like to help get this sorted out properly.

Before I can dig into this further, I do want to make sure I have everything I need to give you the most accurate guidance. Could you please share the following details?

• The driver version you are trying to uninstall when the error occurs
• An Intel® System Support Utility report, which gives us a full picture of your system configuration.

Once I have your system details, I'll be able to give you more targeted next steps.

Looking forward to your reply!

Best regards,

Bueno S.

Intel Customer Support Technician

[gasoline]

Hello, BuenoS

System:

AMD Ryzen™ 7 7700X Desktop Processor (Integrated graphics core is disabled in BIOS)
VGA ASRock Intel Arc B580 Steel Legend 12GB OC (BIOS Version 23.0.1051) Resizable BAR Enabled
Motherboards MAG B650M MORTAR WIFI (BIOS Version 7D76vAN) AGESA 1.3.0.1 (latest stable)
Ram DDR5-6000Mhz EXPO Profile #0: DDR5-6000 CL36-38-38 @1.35V 2*16Gb(32Gb) Kingston FURY BEAST KF560C36BBE-16 (DIMMA2 and DIMMB2 slot installed)
SSD Samsung 980pro 1Tb + SSD Samsung PM9A1 1Tb
Power Supply Super Flower Leadex III Gold ARGB PRO 650W V2.0 [SF-650F14RG V2.0]
Monitor ACER XV272U Vbmiiprzx 2560x1440 170Hz DisplayPort cable connection

Windows 11 Pro x64 25H2 BILD: 26200.8524
Intel® Graphics Driver 32.0.101.8826 (WHQL Certified)
The cleaning was done using DDU v18.1.5.4 (Safe mode)
AMD Chipset Drivers Revision Number 8.05.04.516

As I mentioned earlier, this has been happening since the very first day I bought this graphics card.
Every driver produces this error. I always remove the driver using the official Intel uninstaller, then clean up any leftovers with DDU (in Safe Mode).
That is why I say this happens with every driver version.

Please also note the font being cut off at the top.
This has also been happening all along, since the very first day I used the card—ever since the very first time I uninstalled the driver.

[gasoline]

By the way, the problem hasn't been resolved. I simply highlighted the fact that you confirmed the issue.

[BuenoS_Intel]

Hi gasoline,

Thank you for the additional information and for clarifying the history of the issue. I understand that this behavior has been present since the first day you started using the graphics card and that it occurs regardless of the driver version installed.

In the meantime, I will investigate this issue further on my end. To assist with our analysis, I would greatly appreciate it if you could provide an Intel SSU report at your convenience. This information will help me better understand your system configuration and determine whether there are any factors contributing to the behavior you are experiencing.

Once I receive the SSU report, I will continue reviewing the case and provide any updates as they become available.

Thank you for your cooperation, and I look forward to hearing from you.

Best regards,

Bueno S.

Intel Customer Support Technician

[gasoline]

Hey buddy!

I’ve given you a full description of my system—including details you won't find in SSU. Maybe you could open your eyes and look at this problem from a different angle?

I have an acquaintance with a completely different system but the exact same graphics card, and he’s experiencing the exact same thing—ever since he bought the B580 card.

It seems to me that you aren't interested in solving problems, just like the rest of your associates.

[KentRusselP_Intel]

Hi gasoline

We've sent an email to your active email address for the next step of the process. Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[gasoline]

Well, Kent, I see this was your personal decision and initiative. Okay.

Hello gas,

This email is regarding your Intel Community post: community.intel.com/t5/forums/forumtopicpage/board-id/arc-graphics/message-id/36478#M36478

On behalf of my colleague Shemie, thank you for reaching out to the Intel Community Forum! 

To proceed, could you please share your full name and address via email reply?

Please note that this is required as part of Global Export Regulations. Intel is required to screen all organizations, entities, and individuals involved in any trade or financial transaction. If you prefer not to provide this information, you're welcome to visit Intel Communities for support or contact your Place of Purchase directly.

I'll be waiting for your response and will follow up with you on June 16, 2026 if I haven't heard back.

Best regards,

Kent P.

Intel Customer Support Technician

[gasoline]

Kent P. I need answers

[gasoline]

Can you explain to me how the name and address will help you correct this error?

Are you sure you work for this company that has a north star?

Intel's Values

Innovation starts here

Tell me everything you think about this.

[gasoline]

Look, Kentik.

I did as you wrote in your email. I contacted the Intel Community directly.

Why are you emailing me?
I understand that it's hard for you to think with your head.
You probably use the keyboard shortcuts Ctrl+C and then Ctrl+V most often. That's why you didn't read what you wrote in the email.
But I specifically copied it for you in this thread.
I don't participate in any trading or financial transactions.

It would be stupid for some company to buy an Intel graphics card. Don't you think so?

[gasoline]

Effective managers, where are your "smart" answers?

[gasoline]

The problem still exists.