Intel® Arc™ Discrete Graphics
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The new driver breaks CS 2.

gasoline
Valued Contributor I
4,302 Views

The new gfx_win_101.8425_101.8362 WHQL Certified driver breaks CS 2.
After installing this driver, the entire game feels like jello, as frame rates dropped below 60. With the previous driver 32.0.101.8331 WHQL Certified, it was around 170 FPS.

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15 Replies
JedG_Intel
Moderator
4,258 Views

Hello gasoline,

 

Thank you for posting on Intel Community Forum.

 

I sent you an email to confirm some information. Please check your inbox at your earliest convenience.

 

Best regards

Jed G.

Intel Customer Support Technician


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gasoline
Valued Contributor I
4,232 Views

Hello, dear friend, Jed Allen G.
Also, greetings to all the participants of this forum.
I have questions for you and the forum participants.
Questions for you, dear friend, Jed Allen G.: On what legal basis are you requesting this information? Under what law?

Dear forum participants, a question for you: Are you also asked to provide some personal information when you have problems with an Intel driver?
Guys, they're no longer allowing me to write more than two messages on the forum.

A letter from my dear friend, Jed Allen G.:

 

Intel Customer Support - Case #: 06787161

Hello gasoline,

Greetings from Intel Customer Support.

For us to continue with the support, kindly share the information below.

1. Complete name:
2. Complete address:

I look forward to your response, but in case I haven't heard from you, please be informed that I will call you by February 2 to ensure that your concerns are properly addressed.

Best regards,

Jed Allen G.
Intel Customer Support Technician

 

My system:

AMD Ryzen™ 7 7700X Desktop Processor (Integrated graphics core is disabled in BIOS)
VGA ASRock Intel Arc B580 Steel Legend 12GB OC (BIOS Version 23.0.1051) Resizable BAR Enabled
Motherboards MAG B650M MORTAR WIFI (BIOS Version 7D76vAM) AGESA PI-1.2.0.3e (latest stable)
Ram DDR5-6000Mhz EXPO Profile #0: DDR5-6000 CL36-38-38 @1.35V 2*16Gb(32Gb) Kingston FURY BEAST KF560C36BBE-16 (DIMMA2 and DIMMB2 slot installed)
SSD Samsung 980pro 1Tb + SSD Samsung PM9A1 1Tb
Power Supply Super Flower Leadex III Gold ARGB PRO 650W V2.0 [SF-650F14RG V2.0]
Monitor ACER XV272U Vbmiiprzx 2560x1440 170Hz DisplayPort cable connection

Windows 11 Pro x64 25H2 BILD: 26200.7705
Intel® Graphics Driver 101.8425_101.8362 (WHQL Certified)
The cleaning was done using DDU v18.1.4.1 (Safe mode)
AMD Chipset Drivers Revision Number 7.11.26.2142

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JedG_Intel
Moderator
4,099 Views

Hi gasoline,


I understand where you are coming from. I sent another email to answer your questions. Please check your inbox at your earliest convenience.


Best regards,

Jed G.

Intel Customer Support Technician


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gasoline
Valued Contributor I
3,999 Views

Hello!
Dear Intel employee, I've long ago defined myself and consider myself a person living in this world. I don't divide it into cities, borders, regions, or continents.
I live in this world, you understand? I'm a human being.
I also don't divide people by nationality, gender, skin color, traditions, and so on.
You understand, I'm here. I created an account on Intel's website to write about the problems I'm having, and none of them have been addressed at my request. Do you understand?
There are many other games I've played that also have issues with this graphics card. For example: Battlefield 3—the commander's gloves on the ship look like one big dark texture; Battlefield 4—I encountered artifacts on the water and throughout the game; Battlefield Hardline—at maximum settings and with TAA enabled, horizontal stripes appear, like they used to in Dendy games when the cartridge isn't fully inserted. The issues described for these games aren't as important to me as the issues I created these threads to address.
In this location, I can easily go to the store and buy absolutely any Intel product. Understand, that's not important. I already have an Intel graphics card, my friend has an Intel Core i5-14600KF processor; they're readily available, you know?
My friend laughs at my choice of Intel graphics card.
He tells me: "There was the ARC A series—that was an alpha version; now there's the ARC B series—that's a beta version; the next one will be the ARC C—that's a finished version, ready for purchase."
I'm not interested in political games.
I came to this forum as a beta tester for this graphics card, to help you solve your problems.
So let's respect and listen to each other and give at least some feedback. I'm in touch, but I don't see any from you. You simply close or ignore my threads, or simply ask questions that have nothing to do with the topic at hand.
I hope for understanding and mutual cooperation.
I'm still glad Intel was able to create a decent product at a good price.

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gasoline
Valued Contributor I
3,910 Views

Hi!
I'm still here!
I still haven't received a response to any of my questions.

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gasoline
Valued Contributor I
3,890 Views

Hello Intel!
Today is a new day!
Is there any progress on this issue?

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gasoline
Valued Contributor I
3,867 Views

Hello, Intel!
I updated my motherboard BIOS to the latest available version: 7D76vAN5 (beta).
I also installed your new drivers: Intel Graphics Drivers 101.8509 WHQL.
And nothing changed.

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gasoline
Valued Contributor I
3,741 Views

It's a video card memory leak, after filling up to 11.2 GB, the game starts to run like crazy, and the frame rate drops sharply.
I enabled the extended Steam overlay, and it showed everything.

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gasoline
Valued Contributor I
3,618 Views

Especially for my favorite team, Intel added screenshots with stats from the Steam overlay.

Correction: after the video memory is filled to 10.7 GB, such problems begin.

Also, the GPU load is very low.

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gasoline
Valued Contributor I
3,547 Views

Hello, Intel.

I haven't received a response from you, so I'll create a new request soon. If you need further assistance, please ask a new question, as this thread will also be monitored.

Sincerely,

gasoline.

Intel graphics card user.

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gasoline
Valued Contributor I
3,457 Views

Hello Intel,

 

Were you able to check the previous post? 

Let us know if you have any questions. 

 

 

Best regards,

gasoline.

Intel video card user

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gasoline
Valued Contributor I
3,089 Views

HI!

 

This competitive game runs terribly on the ARC B580 after updating the driver from version 8331 (which worked fine) to all subsequent video driver versions.
The video memory runs out after 15-20 minutes of play.

This is especially noticeable on newer cards: Alpine, Warden, and Stronghold.

 

 

Are you planning to do anything about this?

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Zalim
New Contributor I
3,014 Views

Hello

 

I ran tests with this game.
I can fully confirm the same behavior of the video card.

 

 

gasoline
Valued Contributor I
2,953 Views

Hi

 

I know their answer.
Create a new thread, we'll take all the data from you.
But we won't do anything.)))

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winchester
Novice
106 Views

Hi, dear Gasoline. I was browsing around a bit on this topic, and you’re really putting up a fight, my friend I hope they take it seriously and do something about it. Take care.

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