Title: Intel Arc B580 Graphics Card Random Freezing Issue

[TaiwanLouis]

I am experiencing an issue with the Intel Arc B580 graphics card, where the system randomly freezes without warning.

This problem occurs during normal usage, especially while playing games such as MapleStory and other PC games. When the freeze happens, the screen becomes unresponsive, but audio may continue playing in the background, and the system does not recover on its own.

I have tested multiple driver versions, including:

• Intel Graphics Driver v32.0.101.8132 (WHQL)

Unfortunately, the freezing issue still occurs across these driver versions.

Additionally, the issue becomes more frequent and more severe when Resizable BAR (ReBAR) is enabled in the motherboard BIOS. After disabling ReBAR, the freezing happens less often, but the problem is not completely resolved.

This behavior makes the system unstable for gaming and daily use. I hope Intel can further investigate the compatibility between the Arc B580, driver versions, and Resizable BAR support.

If anyone has experienced a similar issue or found a stable driver or BIOS configuration, please feel free to share your solution.

[KentRusselP_Intel]

Hi TaiwanLouis,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist you with your concern. To better understand the issue and provide accurate support, could you please share the following details:

• What is the model of your power supply (PSU)?
• Is this a completely new build, or did you upgrade from a previous GPU?
• Is the GPU connected directly to the motherboard, or are you using a PCIe riser cable?
• What are your GPU temperatures at idle and under load during gaming?
• Have you checked GPU power consumption when the system freezes?
• Are all required PCIe power connectors firmly seated on the GPU?
• How long can you typically play before the freeze occurs?
• Do the freezes happen during specific in-game actions or randomly?
• Does the issue also occur during non-gaming tasks (e.g., video playback, web browsing, idle)?
• When the system freezes, do keyboard shortcuts like Ctrl+Alt+Del or Alt+Tab still respond?
• Are there any error messages in Windows Event Viewer after a forced restart?
• Does the system freeze when you run a GPU stress test?
• Are you using any GPU monitoring or overclocking tools (e.g., MSI Afterburner)?
• Have you tried using Display Driver Uninstaller (DDU) before updating the graphics driver?
• Have you tried to update to ⁠Intel® Graphics Driver 32.0.101.8331 (WHQL Certified)?

Additionally, to help us better understand your system configuration and provide accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are crucial for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.
2. The tool will generate a text file containing your system information.
3. Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility
4. Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[TaiwanLouis]

Power Supply: SilverStone 650W, 80 PLUS certified

The graphics card was upgraded from a previous GPU

The graphics card is directly connected to the motherboard

Not tested — the issue occurs even when not playing games

Not tested — the issue occurs even when not playing games

All power connectors are firmly connected to the GPU

The issue occurs randomly

In-game stuttering/freezing occurs in MapleStory

The issue also occurs during non-gaming tasks (e.g., video playback, web browsing, or idle state)

When the system freezes, the display is frozen but keyboard input still responds and audio continues playing

After a forced reboot, no error messages appear in Windows Event Viewer

No GPU stress testing has been performed

No GPU monitoring or overclocking tools are in use

Before updating the graphics driver, Display Driver Uninstaller (DDU) was used

After updating to Intel® Graphics Driver 32.0.101.8331 (WHQL certified), the issue occurs more frequently

[KentRusselP_Intel]

Hi TaiwanLouis,

I hope you’re doing well, and thank you for getting back to me! To assist with further analysis and investigation, could you please provide details on the following:

1. SilverStone 650W PSU Model – The exact model number is important because the Arc B580 requires substantial power (190W TGP), and combined with your i7-12700 (65W base, up to 180W boost), your PSU may be operating near its limit.
2. Memory Configuration – You have 32GB in a single DIMM (Kingston KHX3200C16D4/32GX), but it’s running at 2400 MT/s instead of the rated 3200 MT/s. Have you enabled XMP/DOCP in BIOS to achieve the correct speed?
3. BIOS Mode – Your BIOS is currently in Legacy mode. Have you tried switching to UEFI? Legacy BIOS can sometimes cause compatibility issues with modern GPUs.
4. BIOS Version – You’re on version 1.M0 (April 2025). Please update to the latest version for your motherboard: 7D43v1N1. Here is the link for your reference: https://www.msi.com/Motherboard/PRO-B660M-A-DDR4/support
5. Driver Rollback – Since the issue worsened with driver 32.0.101.8331, could you roll back to the previous version and test for a few days?
6. Temperature Monitoring – Please install HWiNFO64 and monitor GPU temperatures during the next freeze. Even light tasks can trigger instability if overheating occurs.
7. PCIe Settings – In BIOS, what PCIe generation is your GPU slot set to (PCIe 3.0/4.0/Auto)? Have you tried manually setting it to Gen 3.0 to check if stability improves?

If you have any questions or need clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[TaiwanLouis]

Hello,

Here is the updated information based on your questions: but the system still experiences random freezes.

Power Supply: SilverStone SST-ET650-G (650W)

Memory Configuration:
32GB single DIMM (Kingston KHX3200C16D4/32GX).
XMP has been enabled in BIOS, and the memory is now running at 3200 MT/s.

BIOS Mode:
BIOS has been switched from Legacy to UEFI.

BIOS Version:
Updated to the latest version 7D43v1N1.

PCIe Settings:
GPU slot has been manually set to PCIe Gen 3.0, 

[TaiwanLouis]

I have already tested the following driver versions: gfx_win_101.8136, gfx_win_101.8250, gfx_win_101.8247, and gfx_win_101.8331, and all of them exhibit the same freezing issue.

[Sheperd404]

Same issue, happens randomly, can be 10 min can be hours, ive ran stress tests and it is fine, but its so random, screen goes black audio keeps going for like 10 seconds, have to reboot to get video/audio again 

[KentRusselP_Intel]

Hi TaiwanLouis,

I hope you are doing well and thank you for getting back! For further investigation of the issue, please answer the following questions:

1. How old is this PSU? The Arc B580 (190W) + i7-12700 (up to 180W) + system components could be pushing this 650W unit to its limits, especially if it's aging.
2. Can you use DDU to completely remove the current driver 32.0.101.8331 and install the older 32.0.101.8132 version that you mentioned had fewer issues? Test this for several days. Here is the link for your reference: https://www.intel.com/content/www/us/en/download/785597/865175/intel-arc-graphics-windows.html
3. Have you installed HWiNFO64 or GPU-Z to monitor temperatures? What are your GPU temps during: Idle, Light gaming, and The moment before/during a freeze?
4. Can you run Windows Memory Diagnostic or MemTest86 overnight to rule out RAM issues?
5. Do you have another 32GB stick to test dual-channel configuration, or can you borrow a smaller kit (2x16GB) to test?
6. When the system freezes with "display frozen but audio continues," can you move the mouse cursor? (Does it move but screen doesn't update?) and can you hear system sounds/notifications continuing?
7. Can you test with a different PSU (700W+ from a friend) for a few days? This would definitively rule out power delivery issues.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Hi Sheperd404, please create a separate Intel Community post for accurate and effective support.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[TaiwanLouis]

Thank you for your detailed suggestions. I will respond point by point below for clarity:

PSU aging concern
The system freezes even when I am only browsing the web, without gaming or heavy load.
This issue does not occur when I use other graphics cards in the same system.
Based on this, I believe PSU aging or insufficient wattage can reasonably be ruled out.

DDU and driver testing
I have already used DDU multiple times to completely remove the drivers and tested several older versions.
The freezing issue still occurs on all of them, including versions newer than gfx_win_101.6325 / 101.6252.
Only gfx_win_101.6325 / 101.6252 works normally without freezing.
I purchased this graphics card this year, and the issue did not exist when I first installed it.
The problem only started after updating to newer Intel drivers, which strongly suggests a driver-related regression.

Temperature monitoring
What temperature range do you consider abnormal for the Arc B580?
I have spent a significant amount of time monitoring temperatures and stress testing, but no thermal abnormalities were found.
If temperatures were the root cause, the issue should also appear on older drivers.
Why does gfx_win_101.6325 / 101.6252 operate normally under the same temperatures?

Memory diagnostic testing
Please clarify what you consider a “passing” standard for overnight memory tests.
I have already invested a large amount of time testing system stability.
Again, if RAM were the issue, the freezing should also occur on gfx_win_101.6325 / 101.6252, which it does not.

Freeze behavior details
When the system freezes with “display frozen but audio continues”:

The mouse cursor cannot be moved

System sounds and notifications continue

Discord voice chat continues to function normally

This behavior strongly indicates a GPU display driver hang, not a system-wide crash or power issue.

Testing with another PSU
I do not have access to another PSU at the moment.
If I need to purchase a new PSU solely for testing, at that point I would realistically consider purchasing a different graphics card instead.

Given all the above, the evidence consistently points to a driver issue introduced after gfx_win_101.6325 / 101.6252, rather than hardware, power, temperature, or memory problems.

I would appreciate further investigation on why newer driver versions cause this issue while 101.6325 / 101.6252 remains stable.

Thank you for your assistance.

[KentRusselP_Intel]

Hi TaiwanLouis,

Thank you for getting back and I hope you are doing well! Rest assured that we are investigating the issue, For the meantime, if you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician