Unable to launch League of Legends

[TDL]

Hi.

I'm having trouble playing League of Legends. I had faced this problem before, but i could uninstall the gpu driver, reinstall it and i could proceed to play Lol. But now, even though i had tried many times, I could not play it. It let me in the game, but as soon as i clicked, the game crashed. It's really frustrating. Please help me.

My laptop is Lenovo slim 7 16IAH7.

Processor 12th Gen Intel(R) Core(TM) i7-12700H

GPU Intel Arc A370M and Intel Iris Xe Graphic.

My OS is Win 11 pro.

I had tried to uninstall both gpu drivers, uninstall the game but nothing work.

[JeanetteC_Intel]

Hello TDL,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information below:

1. Have you ever played this game (League of Legends) without crashing before or has it been this way from initial installation of the game and just had the workaround (reinstalling the driver before it works)?
2. Where was the game obtained from (Epic, Steam, etc.)
3. What was the driver version where you can reinstall the driver and make the game work?
4. Please help share SSU log file and dump/log files so I can proceed with further investigation of this issue.
5. Please provide detailed steps on how to recreate this issue - this information is crucial for our troubleshooting process.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello TDL,

Have you had a chance to look over the previous post?

If you have any questions, please don't hesitate to reach out.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[TDL]

Hi.

Really appreciate the response. 

I used to be able to launch League before, but sometimes it crashed because of  "Could Not Initialize Graphics Device". I could uninstall the driver of my gpu and reinstall it again and solve my problem. But since I uninstalled League and downloaded it again, I could not get it launched. I downloaded the game directly from the Riot website. I always make sure that my gpu driver is up to date. Right now it's 32.0.101.8247. 

I have attached SSU log and dump files in this email, with the video of the problem i'm having.

Thanks and regards!

[JeanetteC_Intel]

Hello TDL,

Thanks for the comprehensive update and attachments. Given the graphics initialization issues, I recommend a clean install of your A370M and Iris XE drivers.

Since this is an OEM device, please note that the best-optimized drivers typically come from your device manufacturer's support site rather than Intel directly. Please reach out to your system manufacturer's support team to get assistance with the latest drivers for your system model.

Alternate drivers to install (generic drivers from Intel):

• A370M drivers: 32.0.101.8250
• Iris XE drivers: 32.0.101.7080

In case the issue persists after the steps above, kindly generate new SSU log file and dump/log files so I can proceed with further investigation of this issue.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello TDL,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello TDL,

Since there hasn't been any recent activity from you, I'm closing this thread.

Please reach out to your system manufacturer's support team for additional help with installation of their latest drivers for your A370M and Iris XE drivers.

For future assistance, please create a new post as this thread will no longer be active.

Sincerely,

JeanetteC.

Intel Customer Support Technician