Valorant not opening

[LazyPikachu]

Hi, this happned after i updated my gpu driver to the latest ( 32.0.101.8132 )
the error i am getting: A D3D11-compatible GPU (Feature Level 11.0, Shader Model 5.0) is required to run the engine.

[OliviaHazel_W]

Yeah, that error usually pops up after updating Arc drivers — especially the 32.0.101.8132 one. It’s not that your GPU doesn’t support DirectX 11, it’s just Valorant (or Vanguard) not recognizing it properly after the update.

Here’s what usually fixes it:

First, uninstall your current GPU driver completely using DDU (Display Driver Uninstaller). Do it in Safe Mode — it’s the cleanest way. Once that’s done, reinstall an older stable driver instead of the newest one. The ones that work fine with Valorant are 31.0.101.5590 or 31.0.101.4824. You can grab them directly from Intel’s driver archive page.

After reinstalling the driver, uninstall Riot Vanguard too. Then just launch Valorant again, and it’ll automatically reinstall Vanguard. Reboot your PC afterward.

It’s also a good idea to clear your DirectX shader cache — go to C:\Users\<yourname>\AppData\Local\D3DSCache and delete everything in there. You can also wipe your Valorant config folder if you want a clean start (C:\Users\<yourname>\AppData\Local\VALORANT\Saved\Config).

Once all that’s done, restart and try launching the game again. Most Arc users got Valorant working right after rolling back from the 8132 driver. That update just doesn’t play nice with DX11 games like Valorant and CS2 right now.

[RandyT_Intel]

Hi @LazyPikachu,

Thank you for posting in the community!

To help us investigate the issue further, please provide the following details:

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• Is your device a laptop or a desktop?
  • If it's a laptop, please include the exact make and model.
• What version of the operating system are you using?
• Have you updated your graphics driver to the latest version?
• What troubleshooting steps have you tried so far?
• Can you share a screenshot of the error message you're encountering?
• Please check the Event Viewer logs and let us know if there are any recorded failures.
  • This will help us determine whether the issue is related to the driver or an application.

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @LazyPikachu,

I wanted to follow up regarding the steps provided by the community member @OliviaHazel_W  in response to your issue. Could you please confirm if you’ve had a chance to try those steps?

If yes, were there any differences in the outcome compared to your original experience? Any additional details you can share would be helpful in determining the next best steps.

Looking forward to your update!

Best regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @LazyPikachu,

Since I haven't heard back from you, I will be closing this case.

If you need further assistance, please submit a new thread or post a new issue in our community.

Thank you.

Best regards,  

Randy T.  

Intel Customer Support Technician