Videos Taking 5-10 Seconds to Open in MPC-BE, VLC, and Other Players

[DuskyRick]

I'm facing a frustrating issue with the latest Intel® Graphics Driver (version 32.0.101.6559). After the update, videos in media players (MPC-BE, VLC, MPC-HC) take 5-10 seconds to open, whereas rolling back to version 32.0.101.6557/32.0.101.6262 resolved the problem immediately, restoring instant playback.

Has anyone else encountered this issue or have insights on why the new driver is causing this delay? I'd appreciate any suggestions to fix this without reverting to an older driver. Thank you!

[Muza]

@DuskyRick  Are having the same delay when clicking the windows start menu?

[DuskyRick]

@Muza 

Not exactly. The problem that is stopping me from updating to the latest drivers is that my video files do not load instantly with the latest drivers compared to the previous version.

[Earl_Intel]

Hi BuskyRick,

Thank you for posting in the communities!

I'm sorry to learn that you are experiencing issues with your system. To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• May I know if your device is a laptop or a desktop? if it's a laptop, what is the exact make and model of it?
• Did you perform DDU before you download the latest graphics driver?
  • Article link: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

We will be able to go forward with the following step and try to address the problem you are having once we receive this information. In order to give you the best assistance possible, your participation is crucial.

Best regards,

Earl E.

Intel Customer Support Technician

[DuskyRick]

Hello @Earl_Intel 

My device is a desktop: I am currently using an Intel Arc B580 Gunnir Index.

And, yes, I used DDU to uninstall the current driver before updating to the latest driver.

After that, my videos did not load as quickly as they did with the previous driver version 32.0.101.6557/32.0.101.6262. So I rolled back to the previous driver, and the problem was resolved. I'll wait for a fix and then update my drivers again. Apparently, Intel Arc Alchemist GPUs face a similar, if not related, issue.

[Earl_Intel]

Hi DuskyRick,

Thank you for sharing this information with us.

No worries, I will further check on this internally and will update you on this thread as soon as possible.

While waiting, kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Having the SSU logs of your system will greatly help in the investigation.

Best regards,

Earl E.

Intel Customer Support Technician

[DuskyRick]

Hi there! Sorry for taking a while to respond; I was catching up on some sleep when your message arrived.

I've attached the log file with the driver version 32.0.101.6557/32.0.101.6262 (previous drivers) that I'm using on my computer right now.

If you think it would help, just let me know if I should make a new log file with the latest WHQL driver. I'm more than willing to update to the latest version for a bit if that’s what you suggest. Thanks!

[Earl_Intel]

Hello DuskyRick,

Thank you for sharing the SSU logs from your system.

Don't worry, you may respond to us whenever it's most convenient for you.

Can you also provide us the SSU logs with the latest GPU driver version?

• Driver link: version: 32.0.101.6559 Intel® Arc™ & Iris® Xe Graphics - Windows*

So that I may look at the problem with the most recent GPU version in more detail.

Best regards,

Earl E.

Intel Customer Support Technician

[DuskyRick]

Hi there again! Here's the updated SSU logs with the latest drivers that made my videos load a bit slower than the previous drivers which made my videos open instantly.

[Earl_Intel]

Hello DuskyRick,

I appreciate you sharing this updated SSU logs.

I have taken note of this and will review the logs that have been provided in order to look into this issue further. I will get back to you on this post as soon as I have more information.

Best regards,

Earl E.

Intel Customer Support Technician

[DuskyRick]

Thanks, Earl! I hope the team can figure it out and include it in the next driver update. No rush, take your time.

[DuskyRick · Accepted solution]

Hi again! It looks like the latest drivers (32.0.101.6632) fixed the issue! Thanks!

[GTX]

Fixed in version 6632. This should never happen again.

[DhannielM_Intel]

Hello DuskyRick,

I am glad that your issue has been fixed. Though if you have any further questions or need additional information, please feel free to submit a new inquiry. Please note that this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician