Warmboot on Intel arc b570 and B450 endless blackscreen and hardisk activity problem

[agotan]

Everytime I do a restart, my windows 11 PC with an Intel ARC B570 GPU - Asrock AMD B450 -Ryzen 5 5500GT CPU setup is stuck on black screen and endless hardisk activity, "Save and Exit" from UEFI Bios yield same results,  Cold boot Power-on boots fine, My Rebar is enabled, 4G decoding enabled, Integrated graphics disabled from BIOS, Latest Intel drivers installed. Still no luck! Please Help, Every software install and windows update requiring a restart would result to this, Again, hope to get a resolution to this problem, Thank  you. 

[DeancR_Intel]

Hi agotan,

Thank you for reaching out regarding the black screen issue you're experiencing with your Intel ARC B570 GPU during system restarts. I understand how frustrating this must be, especially when it occurs after every software installation or Windows update that requires a restart.

To better assist you in resolving this issue, I'd like to gather some additional information:

1. What is the exact model of your ASRock B450 motherboard?
2. What is your power supply unit (PSU) wattage and model?
3. How much RAM do you have installed, and what are the specifications?

4. What version of Intel ARC drivers are you currently running?

5. What is your current motherboard BIOS version?

6. Have you tried rolling back to a previous Intel ARC driver version?

7. Does this issue occur with a clean boot (minimal startup programs)?

8. Have you tried performing a restart while in Safe Mode?

9. Are there any error messages in Windows Event Viewer related to the restarts?

10. Does disconnecting the ARC B570 and using the integrated graphics (temporarily enabled) resolve the restart issue?

This information will help me provide you with the most effective troubleshooting steps for your specific configuration.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[agotan]

1.) my motherboard is an Asrock B450M-HDV R4.0

2.) my power supply is rated 650 watts, it runs furmark benchmarks with no problem at full power

3.) memory installed is 16GB, dual channel it's either kingston or transcend, no problems with productivity software and gaming, it's the restarts (warmboot) that has problem.

4.) Arc driver version :32.0.1.101.8331

5.) I updated the motherboard's bios to 10.43 with latest AGESA firmware

6.) no, I haven't tried rolling back the  intel driver to previous driver, I bought this GPU new from amazon, no previous driver to roll back to.

7.) Haven't tried it yet, it also hangs to black screen after exiting from BIOS it simply won't boot, has to power it on thru power button

8.) No, did not reboot it from safe mode. (I'll give it a try)

9.) Events viewer is too complicated for me , can't decipher what it means

10.) My computer is working fine if I boot it up with the integrated graphics of Ryzen 5 5500GT, accessing the BIOS with integrated graphics boots up fine.  Accessing the BIOS with intel arc GPU, boot up results to black screen so has to cold boot it with power button which is ok, the problem is mainly restarts with intel arc GPU,  I upgraded from  an old NVIDIA GTX 1660 I have no problems with that from warmbooting, it's only problematic when I upgraded to a new Intel arc b570.  

11.) Hope the info I provided could help you provide me a solution

[JeanetteC_Intel]

Hello agotan,

Thank you for sharing these important details.

Can you please proceed with the following steps below?

1. Download/Re-download the driver (version 32.0.101.8331 (WHQL Certified)) here.
2. Uninstall using DDU then proceed with installing the driver downloaded/redownloaded above
3. If the issue persists:

• Share a new SSU log file after the changes made.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello agotan,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Julicesaro]

Buen día, tengo un problema similar con el modelo b570 sparkle, ya intente todo lo anterior pero solo funciona el arranque en frío de la gpu al reiniciar se pierde la imagen pero el sistema se inicia ya que se escucha de fondo

[JeanetteC_Intel]

Hello Julicesaro,

Por favor, informa que solo puedo ayudarte en inglés. Utilicé una herramienta de traducción web para traducir esta respuesta, así que puede que haya algunas traducciones inexactas. De ahora en adelante, te responderé en inglés.

Thank you for posting in Intel Communities.

I understand that you are facing exactly the same problem with your SPARKLE Intel® Arc™ B570. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.  

Sincerely,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello agotan,

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[hege]

Hi,

sorry for cross-posting here but the exact same symptoms are present in multiple threads. In all cases, the motherboard is AMD AM4, and the Arc card only works when booted the first time. I see the Intel moderator is different for all 3 posts. Can we coordinate the response here, so all the symptoms are collected and sent to Enginering? The Arc B series cards clearly have some booting problems on older AM4 motherboars.

https://community.intel.com/t5/Graphics/Intel-B50-UEFI-boot-issue-on-X470-system/m-p/1733252#M148413

https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Warm-Reboot-Hanging-Restart-problem-with-Intel-Arc-Pro-B50-and/m-p/1733211#M32425