Wierd PC Restarts

[Jannis77D]

Hello, I’m running into some problems and I’m running out of ideas, so I hope someone here can help me.

Here are my system specs:

• Intel Arc B580
• AMD Ryzen 5 5600
• 16 GB RAM
• be quiet! System Power 11 550W

The problem is that in some games, mainly X-Plane and War Thunder, after around 10–50 minutes, my monitor suddenly goes black. At the same time, the audio starts sounding distorted or weird, and shortly afterwards the PC restarts itself.

What’s strange is that this doesn’t happen in other games.

I’ve already tried updating the graphics driver, reinstalling it, reading through various forum posts, and completely removing and reinstalling the driver using DDU. Unfortunately, none of this has fixed the problem.

Another thing worth mentioning is that I’ve been using this exact system for about 8 months without any problems. The crashes only started recently, even though I haven’t changed anything about the hardware or software setup.

During the restart, the PC itself stays relatively quiet and sounds normal.

At this point, I honestly don’t know what else to try. I’d really appreciate any suggestions or ideas about what could be causing this.

Thanks in advance!

[Jay_Intel]

Hi Jannis77D, 

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details: 

1. Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus? 
2. When did the issue start? Was it after a specific driver update or game patch?   
3. Is the Resizable Bar enabled?  
4. Have you checked Intel® Arc™ Graphics – Desktop Quick Start Guide for the power supply requirements, it says it needs a minimum of 600W, have you tried a different power supply higher than 550W?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information, additionally kindly uncheck the networking field to avoid exposing your network information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility. 

If you have any questions, please let us know. Thank you. 

Best regards, 

Louie Jay J. 

Intel Customer Support Technician 

[Jay_Intel]

Hi Jannis77D, 

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

If you have any questions, please let us know. Thank you. 

Best regards, 

Louie Jay J. 

Intel Customer Support Technician 

[Jay_Intel]

Hi Jannis77D,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards, 

Louie Jay J. 

Intel Customer Support Technician