Windows Update keeps replacing the latest Intel Arc graphics driver with an older version

[50shadesofblue]

I'm experiencing an ongoing issue with my Intel Arc graphics drivers on my HP laptop.

I regularly update my graphics drivers using Intel Driver & Support Assistant. The installation completes successfully, and I install only the latest WHQL-certified graphics drivers.

However, after I reboot following the update, Windows Update automatically detects and installs an older Intel graphics driver, effectively replacing the newer one I just installed.

As of June 30, 2026, the latest WHQL-certified Intel graphics driver available through Intel is 32.0.101.8826, but Windows Update consistently rolls it back to 32.0.101.6556 after installation

Has anyone else experienced this behavior? Is there a way to prevent Windows Update from replacing the newer Intel driver with an older version? Is this expected behavior due to an OEM driver policy, or is there another underlying issue?

System information:

• Windows 11 Home, version 25H2
• Intel Core Ultra 7 155H processor
• Intel Arc Graphics
• 32 GB RAM

Thanks!

[Nikhil_Intel]

Hello 50shadesofblue,

Thank you for posting your query on the Intel Community Forum.

I apologies for the frustration and inconvenience caused by this persistent graphics driver rollback issue. It can be highly disruptive to have your newly installed graphics driver automatically overwritten by an older version after a system reboot.

This behaviour typically occurs because Windows Update identifies a factory-validated OEM driver profile for your laptop and prioritizes it over a newer, generic driver release.

To resolve this issue and ensure your preferred graphics driver remains active, please follow the step-by-step troubleshooting guide linked below:

https://www.intel.com/content/www/us/en/support/articles/000087834/graphics.html

These steps will guide you through the correct installation process to prevent Windows Update from overriding your current driver, ensuring your system maintains its latest performance optimizations and fixes.

If you follow the guide and continue to experience issues, please reply to this thread with your system details so we can assist you further.

Thank you for your understanding and cooperation.

Best regards,

Nikhil

Intel Customer Support Technician

[Nikhil_Intel]

Hello 50shadesofblue,

I hope you are doing well.

I am following up regarding the graphics driver rollback issue you reported, where the newer graphics driver is being replaced by an older version after a system restart.

Could you please let us know if you have had an opportunity to review and perform the troubleshooting steps provided in the following article?

https://www.intel.com/content/www/us/en/support/articles/000087834/graphics.html

Please share the results after completing the steps. Specifically, let us know:

• Whether the latest graphics driver remains installed after a reboot.
• If Windows Update is still replacing the driver.
• Any error messages or unexpected behavior observed during the process.

If the issue persists, please reply with the following information so we can investigate further:

• Intel® System Support Utility (SSU) report.
• Current graphics driver version installed.
• System manufacturer and model number.
• Screenshots of any error messages, if applicable.

We appreciate your cooperation and look forward to your update.

Best regards,

Nikhil

Intel Customer Support Technician

[CM_Intel]

Hello 50shadesofblue,

I am writing to follow up regarding the graphics driver rollback issue you reported, where the newer graphics driver is being replaced by an older version after a system restart.

As we have not received a response to our previous communication requesting additional information and the results of the recommended troubleshooting steps, we will be proceeding with the closure of this inquiry at this time.

If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you for your understanding and cooperation.

Best regards,

CM

Intel Customer Support Technician