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Zenless Zone Zero

AsterCrash
New Contributor I
‎05-20-2026 02:39 PM
1,261 Views

Hi, good evening. I'm having performance issues with ZZZ. Attached are the CapFrameX and SSU results.

I'm using 1080p and all settings are at the highest possible level. I believe the B580 should be performing well above the FPS shown in CapFrameX.

Zenless zone zero.rar
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Jay_Intel
Moderator
‎05-21-2026 12:17 PM
1,246 Views

Hi AsterCrash, 

  

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details: 

  

  1. Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus? 
  2. When did the issue start? Was it after a specific driver update or game patch? 
  3. What are the troubleshooting steps that you tried so far?  
  4. Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one? 
  5. Have you tried adjusting the graphics settings? 
  6. Could you provide a screenshot of your in-game display and graphics settings? 
  7. Which gaming platform did you use to download the game? 

  

the CapFrameX log you provided was less than a minute and I would like to obtain 3 more copies of CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 3 minutes each. 

  

If you have any questions, please let us know. Thank you. 

  

Best regards, 

  

Louie Jay J. 

Intel Customer Support Technician 


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Jay_Intel
Moderator
‎05-26-2026 07:05 PM
1,229 Views

Hi AsterCrash 

  

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 


Additionally, there is a new driver version available 32.0.101.8824, have you tested this version to check if the issue still persists?

  

Best regards, 

  

Louie Jay J. 

Intel Customer Support Technician 


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Jay_Intel
Moderator
‎06-01-2026 06:20 PM
1,212 Views

Hi AsterCrash 

  

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored. 

  

Best regards, 

  

Louie Jay J. 

Intel Customer Support Technician 


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