arc a750 hangs on post

[cabbose2552]

my sparkle titan oc a750 is hanging on post, I have a 500w PSU but it has booted before on it. other GPUs (1650, 960) work on the system. when the primary display is set to integrated graphics it will show a white under score on a frozen screen; when set to auto it shows a black screen. I have tried disabling igpu mulimonitor and different ram.

board:ASRock h470m-hvs
GPU:sparkle titan oc a750
CPU:i3 10100
RAM:64gb g.skill ripjaws

[Hugo_Intel]

Hello cabbose2552

Thank you for posting on the Intel® ARC™ Graphics Communities.

In this case, we recommend using a 600W PSU as a minimum even though your configurations have worked before it would be better to test the GPU on a system that meets the requirements to make sure it receives the needed power for it to function properly.

I would also recommend testing different cables to discard possible damaged cables, if the issue persists, please share with us the following information:

• What type of connections are you using(HDMI, DP)?
• Are you using any type of video adapter?
• Create and share with us a log file from the Intel® System Support Utility to get more detailed information on your hardware and driver details.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello cabbose2552

Have you been able to re-test your GPU in a different PSU? If the issue still continues or not possible for you to test another PSU let us know the information we requested in our previous post.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello cabbose2552

We have not received a response from you so we will proceed to close this thread. If you are still experiencing boot issues after testing a 600W power supply or different cables, feel free to open a new topic so we can assist.

Best Regards,

Hugo O.

Intel Customer Support Technician.