insta360 crashes

[Patrick74]

The program crashes, videos are shown with severe defects, video card B580.

[henery]

It sounds like a compatibility or driver issue. Try updating your graphics card drivers and the Insta360 software to the latest versions. Also, check if your system meets the program’s GPU requirements. If the problem continues, try reinstalling the app or testing with a different video file to rule out corruption.

[KentRusselP_Intel]

Hi Patrick74,

Thanks for reaching out on the Intel Community Forum! I appreciate your message and want to let you know I’m here to help. To better understand the issue and provide accurate support, could you please share a few more details?

1. When exactly does the crash happen — during startup, file import, editing, or export? Does it occur with specific file types or sizes, or with all content?
2. Are there any error messages? Does the app freeze or close completely?
3. Have you recently updated to a new version of the Insta360 software? Any recent system or driver updates? Was it working fine before a certain date?
4. Have you tried restarting the app or your computer? Have you tested with different video files or tried running the app as an administrator (on Windows)?

Also, to help us better understand your system setup, we’d appreciate it if you could share the Intel® System Support Utility (SSU) logs. These logs give us important info about your hardware and software environment, which is really helpful for troubleshooting.

Here’s how to do it:

1. Download and run the Intel® SSU tool.
2. It will generate a text file with your system info.
3. You can follow this guide for step-by-step instructions: Help Guide for the Intel® System Support Utility
4. Once done, please attach the generated file to your reply.

If you have any other questions or need more help, feel free to reach out anytime.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Patrick74,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Patrick74,

I hope you're doing well. As I haven’t received a response, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician