instability issue with Intel Arc A380 in CINEMA 4D

[Rexfrese]

Hello Intel Support!

So i use Intel Arc A380 for [CINEMA 4D 2025.1.1] it seemed fine with that Version, until i updated my graphics display driver from [32.0.101.8331] to --> [32.0.101.8509]  WHQL certified. 

My CINEMA 4D's viewport seem to have weird flickering glitches.  

i have even given a screen recording of the issue. 

Regards,

Rexfrese

[Mike_Intel]

Hello Rexfres,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Kindly tell me how you updated the driver.
2. What will happen if you rollback the driver?
3. What are the troubleshooting steps that you tried so far?
4. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Rexfres,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Kindly tell me how you updated the driver.
2. What will happen if you rollback the driver?
3. What are the troubleshooting steps that you tried so far?
4. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Rexfrese]

Hello Intel Support, 

1. I updated the drivers through [Intel® Graphics Software]

2. I'm not sure what will happen but i updated my drivers if any chance i get any issue with older display drivers. I would roll back but i often get random flickerings so i thought it would fix it with the latest driver [32.0.101.8509] WHQL Certified. 

3. I haven't tried anything so far as i know nothing would help out. 

4. i have attached the txt file. Please check it. 

[Rexfrese]

And, i would like to state another fact that my VEGAS PRO 23 has stopped working. 

Should i wait for new driver update or should i roll back to my previous one?

[Rexfrese]

Hello Intel Support, 

i have finally tried everything and figured it out it seem nothing wouldn't work properly with the new driver. I wanted to select it as "Accept as solution" but i still want Intel Support's Feedbacks regarding about my issue.

Regards, 

Rexfrese

[Mike_Intel]

Hello Rexfres,

Thank you for the update.

Upon initial checking of your SSU logs, I found out that the BIOS of your board is not updated. As per the link of the manufacturer of the motherboard, they encourage their users to update to the latest due to vulnerabilities. We are not sure if this is the cause of the issue that you encounter. Here is the link:

B365M GAMING HD (Rev. 1.0) - GIGABYTE Global

As for the Intel Arc, please try to install the latest driver using DDU. Kindly refer to the link below for the steps and direct link of the latest driver

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® Arc™ Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Rexfres,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Rexfres,

I hope you are having a good day.

I am sending another follow up to check if you tried my last recommendation. If you need assistance in updating the BIOS, please contact the manufacturer of the motherboard for assistance since different boards may have different steps.

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician