intel arc control

[razors7703]

hi i have a onexplayer x1 and after an update my intel arc control will no longer open

[DhannielM_Intel]

Hi razors7703,

Thank you for posting in the community, I have some questions and clarification that I want to make, could you please answer the following questions below:

1. Can you tell me what driver version did you update, is it the 32.0.101.5972 (WHQL Certified)?
2. Also, did you perform clean installation when updating your graphics driver?
3. Is it the Arc Control that is not opening? or your system is not opening?
4. Can you confirm if you installed the Arc Control?

I am looking forward hearing back from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[razors7703]

I'm not sure what driver it was there was a whole list of updates. I did get everything working. I used a ddu to clean and restart amd then clean and restart intel then plugged in my onexegpu with an oculink cable and installed amd shut it down then unplugged everything and started it back up installed intel restart then shut down and plug the egpu back in with oculink cable and everything worked

[DhannielM_Intel]

Hi razors7703,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi razors7703,

I wanted to confirm if you have resolve the issue, by doing what you stated on your last reply? Let me know if you have other inquiries that I can assist you with.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi razors7703,

I wanted to check if you have the chance to see my previous reply. I am looking forward hearing back from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[razors7703]

I'm not sure what driver it was there was a whole list of updates. I did get everything working. I used a ddu to clean and restart amd then clean and restart intel then plugged in my onexegpu with an oculink cable and installed amd shut it down then unplugged everything and started it back up installed intel restart then shut down and plug the egpu back in with oculink cable and everything worked

[DhannielM_Intel]

Hi razors7703,

Could you confirm if the issue has been resolve by doing the steps that you mentioned? Please let me know if there are other nquiries that I can assist you with.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[razors7703]

Yes haven't had a problem since and as long as I plug my oculink cable in first then power on the egpu before the X1 I have no issues at all. Thanks for all the help and follow ups I really appreciate it!!!!

[DhannielM_Intel]

Hi razors7703,

Thank you for confirming this to me, As such I will be closing this thread, if you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Dhanniel M.

Intel Customer Support Technician