microsoft flight simulator 2024

[facosta]

impossible to play modern warfare III and now i get this in microsoft flight simulator 2024 look in the attachment

[facosta]

my setup is is this 

asus prime B760 plus D4

i7-14700K

corsair 2x16 3600MHZ pro sl ddr4

Acer nitro intel arc b580 12GB

hope whe get a fix soon

[IntelSupport]

Hello facosta,

Thank you for bringing the flickering issue with your Intel Arc B580 to our attention while playing Microsoft Flight Simulator 2024. We want to let you know that this is a known issue, and we are currently investigating it. We will provide you with an update as soon as more information becomes available.

Best Regards,

Kenneth R.

Intel Customer Support Technician

[IntelSupport]

Hello facosta,

Thank you for patiently waiting for an update. We would like to inform you that we are currently investigating the issue.

To assist us further with our investigation, kindly provide the following details:

1. Have you tried performing a clean driver installation using Display Driver Uninstaller (DDU) and update the driver to version 32.0.101.8801?
2. Does the flickering issue occur immediately when the game starts, or only after playing for a while? How often does the issue happens?
3. Does the flickering happen in other games besides Microsoft Flight Simulator 2024?
4. What resolution and refresh rate are you running?
5. Is your system running any overclocking on the GPU or CPU?
6. What are the troubleshooting steps that you tried so far?
7. Is the Resizable Bar enabled?
8. Which gaming platform did you use to download the game? May I know the game version?
9. May I know the exact make, model, and wattage of your PSU?
10. Have you tried verifying the integrity of the game files?
11. Have you tried using a different HDMI/DP cable? May I know which cables you have used so far?
12. Have you tried using different HDMI/DP ports on both the GPU and the monitor?
13. Have you checked whether the issue persists when using another monitor?
14. Please run the Intel System Support Utility (SSU) and attach the report for system diagnostics:

• Download link: Intel SSU Tool
• After downloading, open the tool, run a scan (leave default options), click Next, then save the results as a .txt file, and attach it in your reply.
  • Please note: While generating the SSU report, kindly uncheck the “Networking” option.

Best regards,

Kenneth R.

Intel Customer Support Technician 

[SesanN_Intel]

Hi facosta,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Sesan N.

Intel Customer Support Technician

[IntelSupport]

Hello facosta,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Kenneth R.

Intel Customer Support Technician