overwatch low performance

[AsterCrash]

I want to make it very clear that I am dissatisfied with Intel's drivers; they are terrible and seem to leave gamers behind. Back when I bought the card, I would have recommended it to any of my friends, but today I am seriously considering switching to AMD. I’ve always used Nvidia and switched to Intel, but I am truly disappointed and can't wait to switch cards again. I have attached a link to a video of the game and the files needed for investigation.

https://drive.google.com/file/d/1jHAzQKw_lnKMylfoORCUkOv_iQby7SUq/view?usp=sharing

[BuenoS_Intel]

Hello AsterCrash,

Thank you for contacting us and for taking the time to share your feedback. I understand how frustrating it can be to experience lower-than-expected performance, especially when gaming. I appreciate you providing the video and the files for our investigation.

To help me better understand the issue and determine the root cause, could you please provide the following information?

1. When did you first notice the issue? Did it begin after updating the graphics driver, a game update, or after making any changes to your system?
2. Please provide the game settings you're using in Overwatch.
3. Does the issue occur only in Overwatch, or have you noticed similar performance problems in other games?
4. Have you already tried performing a clean installation using Download Display Driver Uninstaller (DDU)?
5. Have you updated your system BIOS and chipset drivers to the latest versions provided by your system or motherboard manufacturer?

I would also like to request three CapFrameX logs to thoroughly analyze the FPS performance. Please ensure that each recording captures at least three minutes of gameplay.

Once I receive the requested information, I will review everything you've provided and continue investigating the issue. I appreciate your patience and look forward to working with you to identify the cause and improve your gaming experience.

Thank you for your cooperation.

Best regards,

Bueno S.

Intel Customer Support Technician

[AsterCrash]

I've noticed this ever since I started playing with this card; I couldn't pinpoint if it started after a specific change.

I'm using the High preset on DirectX 12 with XeSS upscaling set to Ultra Quality Plus.

Yes, I experience instability in other games too.

Yes, that’s always one of the first or second things I try whenever I have a problem.

Yes, I updated it; it's on the latest version.

[Shane_Intel]

Hello AsterCrash,

Thank you for the clarification, since the issue still persists, I will be coordinating the concern with my team to further investigate the issue. Rest assured that as soon as an update is provided, I will inform you immediately.

Thank you for understanding and cooperation.

Best regards,

Shane E.

Intel Customer Support Technician

[BuenoS_Intel]

Hi AsterCrash,

Thank you for your patience while I investigated the issue.

Based on our testing, your graphics card is performing on par with the third-party graphics card we compared it against, and in some cases, it performed even better. This indicates that the graphics card itself is functioning as expected.

Given the results, the behavior you are experiencing may be related to the game itself. Since DirectX 12 (DX12) is currently a beta feature for the game, it is possible that the issue is caused by the game's implementation rather than the graphics hardware.

At this point, I recommend contacting Blizzard Support for further assistance, as they are best positioned to investigate game-specific issues related to DX12.

As I have confirmed that the graphics card is operating normally, I will proceed with closing this inquiry for now. However, if you experience any other issues or have additional questions in the future, please submit a new question, as this thread will no longer be monitored. We'll be happy to assist you again.

Thank you for choosing Intel, and we appreciate your understanding.

Best regards,

Bueno S.

Intel Customer Support Technician