problem with new driver (probably)

[MidgetMan314]

Ever since i downloaded the new drivers for my intel arcb 580 i have started toexperience some problems on websites. The occur randomly.

[speciaa]

Same thing happened to me. I turned back to 32.0.101.6795 driver. It seems ok for 24 hours.

[RandyT_Intel]

@speciaa you may follow the steps and recommendation here since you have a similar issue. thank you.

[RandyT_Intel]

Hi @MidgetMan314,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• What troubleshooting steps have you tried so far? 
• Have you noticed any signs of overheating in the system? 

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @MidgetMan314,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[MidgetMan314]

I downloaded the new driver. Stuff seems to be ok for now.

But thanks for the help.

[RandyT_Intel]

Hi @MidgetMan314,

Thank you for updating us on the situation. I'm glad to hear that downloading the new driver has resolved the issue for now.

As everything seems to be working well, I will proceed to close this case. If you need further assistance in the future, please feel free to submit a new ticket or start a new thread. We're here to help whenever you need us.

Warm regards,  

Randy T.  

Intel Customer Support Technician