problems with uhd 770 driver

[PersianGriffin]

hi ... in mafia 2 defenitive editikn i have fps drop all of time ... fps goes fro 70 to 15-20 fps even with lowest setting and hd resolution ... i think its driver issue
in stalker enhanced edition ... when i changed graphic setting sometimes game crashes to desktop
please fix these 2 issue

[PersianGriffin]

forgot to mention i also see artifact in game when playing mafia 2 defenitive ... i didnt see artifact in any other games

[JeanetteC_Intel]

Hello PersianGriffin,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information below:

1. Share the game (Mafia II: Definitive Edition) version, and where was the game was downloaded from.
2. Driver versions you've tested the app/game with.
3. Share a short video of the issue (showing artifacts and ow FPS)
4. Share a screenshot of your game settings.
5. SSU log file of your system
6. Display/monitor make and model (if using external displays).
7. Tell us the steps to reproduce the issue (this is very important!).
8. Please submit CapFrameX capture data (.json files) reproducing the issue. 

• Capture data at least 3 times to define a good performance baseline.

I hope to hear from you soon.

Best regards

JeanetteC.

Intel Customer Support Technician

[PersianGriffin]

i dont know the game version but i it works fine with my rtx 3070 wityout any fps drop
my spec : 14600k
32gb 3600mhz corsair veangeance pro
msi pro b760p ddr4
monitor : S27F350FHM
bios and all drivers updated to the latest version
i can't do the rest of the things you mentioned due to lack of time ... i wanted to buy a arc b580 for my other system but with this terrible drivers you release ... i dont think so!

[JeanetteC_Intel]

Hello PersianGriffin,

Thank you for providing your system specifications and feedback. I understand your concerns regarding the driver performance with the Intel® UHD Graphics 770 drivers compared to your RTX 3070 experience.

To properly investigate and identify the root cause of this issue, I need the information I initially requested. Based on your details, you tested the game (Mafia II: Definitive Edition) using Intel® UHD Graphics 770 - is this correct?

Please confirm these details so we can proceed with resolving the issue.

Best regards,

JeanetteC.

Intel Customer Support Technician

[PersianGriffin]

yes its correct.

[VonM_Intel]

Hello PersianGriffin,

Thank you for sharing your concern about Mafia II: Definitive Edition. To help us investigate effectively and provide the most accurate guidance, it would be great if you could share some additional details. These, like system logs, screenshots, or performance captures, help us understand your setup, replicate the issue, and pinpoint the root cause. Similarly, our recommended steps, such as updating drivers or running diagnostics, are designed to rule out potential causes and test known solutions, helping us reach a resolution faster. The more you understand the purpose of the information we request and the steps we suggest, the smoother the troubleshooting process will be, leading to a better overall experience. 

Could you please provide the following to help us investigate: the game version and download source; driver versions tested; a short video showing the issue (artifacts, low FPS, or freezes); a screenshot of your game settings; your system’s SSU log; display/monitor make and model; steps to reproduce the issue; and CapFrameX capture data (.json files) recorded at least three times for a reliable performance baseline.

Your cooperation is crucial to making sure your gaming experience is optimized.

Best regards,

Von M.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello PersianGriffin,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello PersianGriffin,

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician