KVM-Unsupported or inactive display adapter

[jacace]

Hi guys, I'm getting this error message after being connected for a few seconds to a AMT machine using the KVM Viewer Stadard Port (Commander tool): --------------------------- Connection Stopped --------------------------- Connection to remote machine stopped. Reason: Error: 0x80862000: Unsupported or inactive display adapter --------------------------- OK --------------------------- My made sure my display adapter is a NVIDIA NVS 3100m. The few seconds the connection is established shows a black screen. Thank you!,

[Gael_H_Intel]

Can you switch to the Integrated Graphics? That was one of the big things to look for when purchasing new vPro systems - some support AMT 6.x but don't support KVM because they don't have the right display adapters.

Gael

[jacace]

Hi Gael - How do I switch to the integrated graphics? is it an option in the Bios? or in control Panel? (in the control panel>display>advanced setting I can see the NVIDIA NVS 3100M adapter) Thank you!

[Gael_H_Intel]

I guess we need to make sure your system has the Integrated Graphics Adapter - can you verify that by looking in your Device Manager? Mine lists: Intel Graphics Media Accelerator HD.

Which system do you have? (ie, processor, OEM)

[jacace]

It's a Thinkpad T410, Intel core i7 and Intel Centrino Advanced-N 6200 AGN. Mine lists Display Adapter>NVIDIA NVS 3100M. Features like WebUI and asset inventory work fine.

[Gael_H_Intel]

If it only lists the NVIDIA display adapter, then it is not going to support KVM. Can you contack Lenovo and find out what the KVM story is for your system?

When I was ording our Lenovo systems I had to specify that I wanted the Integrated Graphics. Did you do that?

[jacace]

Yes I did, The NVIDIA NVS 3100m Graphics 512 MB DDR3 supports AMT (as I showed in my previous post http://software.intel.com/en-us/forums/showthread.php?t=76173), I made sure of asking Lenovo if NVIDIA graphics will work with AMT and they said yes, but for some reason I'm not believing in that now. =(

[RBens2 · Accepted solution]

The nVidia controller will work just fine with AMT, but it will not work with KVM. Only Intel integrated graphics will work with KVM.

[Gael_H_Intel]

Roger is correct, you have to be really careful when ordering your systems to make sure it has integrated graphics in order to use the KVM feature: my Blog about this....

Will Lenovo will let you switch out the system with one that supports KVM?

Gael