issue with dc7700p BIOS / firmware upgrade

[vramanx]

i tried to upgrade one of our dc7700p machines to the latest HP BIOS / ME firmware --

VERSION: 3.03 Rev. A

the BIOS upgrade succeeded using hpqflash.exe

but the ME firmware upgrade is failing with the below error message.

C:swsetupSP36847ME FlashLocal-Win>FWUpdLcl.exe 221_1034.BIN -generic
Error: Failed to receive last update status from the firmware

any help is appreciated.

[Sreelekshm_S_Intel]

Hi,

This seems to be an OEM specific error. So you might have to contact HP for this. BTW, which version of AMT is this?

Thanks,

Sree

[vramanx]

i finally made a DOS floppy, booted, and ran the DOS version of the tool. it started flashing. unfortunately, due to KVM mixup, i hit ctrl+alt+del in DOS thinking that it is my xp box. i tried it again and it said that an update is already in progress. how do i get out of this situation?

[Ajith_I_Intel]

Hi,

Did you get the utility from HP? This issue sounds like something you need to work with your OEM. Too bad that the firmware upgrade process was interrupted. Meanwhile, I will check with my internal resources if there is anything you can do get out of this situation and get back to you.

Thanks.

[am]

removed

[Ajith_I_Intel]

Hi Anwar,

You need to work with your OEM, HP in your case, regarding this issue.

Thanks.

[john_prothro]

Please try this resource and let us know if someone is or is not able to help you.

HP does have a forum for customers to take issues to regarding their HP desktops/notebooks, etc... it is not a AMT specific site, however, they will take all questions HP.

http://forums1.itrc.hp.com/service/forums/bizsupport/home.do?forumId=2