Openvino memory access exception

[praedos]

Hello,

I've installed Openvino on my Pycharm using the terminal like it's described at https://www.intel.com/content/www/us/en/developer/tools/openvino-toolkit/download.html?PACKAGE=OPENVINO_BASE&VERSION=v_2025_0_0&OP_SYSTEM=WINDOWS&DISTRIBUTION=PIP and I have update the driver version of my Graphic card Intel UHD Graphics 630.

To verify that the package is installed I've run this code:

from openvino import Core

print(f"Devices: {Core().get_available_devices()}")

But I have the following message:

Process finished with exit code -1073741819 (0xC0000005)

That means: Access Violation.

Could it be that the programme tried to access to a memory location that it did not have permission to access? How can I fix it?

Thank you

[Wan_Intel]

Hi praedos,

Thank you for reaching out to us.

May I know which Python version are you using on your system? Did you create a virtual environment when installing OpenVINO™? If yes, could you please remove existing virtual environment, and re-install OpenVINO™ with a new virtual environment?

Regards,

Wan

[praedos]

Hello,

I'm sorry, I forgot to mention the Python version and OS. I'm using the Python 3.13 and Windows 10. I've created a new enviroment and I have installed openvino 2025.0.0 I've tried to launch this code:

from openvino import Core

core = Core()
available_devices = core.available_devices

print(f"Available Devices: {available_devices}")

But it fails at:

core = Core()

with the error:

Process finished with exit code -1073741819 (0xC0000005)

Best regards

[Wan_Intel]

Hi praedos,

Thank you for providing the information.

For your information, could you please downgrade your Python version to Python 3.9 - 3.12 because Python 3.13 is not supported yet.

After you uninstall Python 3.13 and installed Python 3.9 - 3.12, you may re-install OpenVINO™ 2025 again.

Regards,

Wan

[Wan_Intel]

Hi praedos,

Thank you for your question.

We will proceed with closing this thread. If you need additional information from Intel, please submit a new question as this thread will no longer be monitored.

Regards,

Wan