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Hello there,
I have got a problem in the installation process of parallel studio. The client pops an error saying that my serial number is invalid. However, in my "Intel Products" page, the serial number that I have been given seems to be active. By the way, the serial number is an educational one and it was working before I format my computer.
The things that I've already tried are: Downloading the license file and browsing it in the client, did not work, same error. I have tried to install older versions since I took my educational serial number about 1 year ago, did not work also.
I do not know what to do, it seems I am running out of options.
Thank you.
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Licensing questions need to be asked at https://supporttickets.intel.com/?lang=en-US
The one thing that comes to mind is if you are installing a version so old that it doesn't recognize the current license. You didn't say which version you installed.
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The versions that I have tried are: 2018 Update 3, 2018 Update 1, 2018 initial release, 2017 Update 7.
My first download -which was working before format- was 2018 initial release probably.
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If you downloaded the license file, that ought to work, unless you have exceeded the number of activations per computer. You'll need to contact Intel Support for this.
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I have tried to install the probram with the license file but that did not work also.
I will try to connect intel support, thank you for your contributons.
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same thing is happening to me with my the update 3 for 2018 edition. Did you know whats the solution?
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See reply #2 above.

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