Activation failure for Intel Parallel Studio Cluster Edition

[Ismet_K_]

Hello there,

I have got a problem in the installation process of parallel studio. The client pops an error saying that my serial number is invalid. However, in my "Intel Products" page, the serial number that I have been given seems to be active. By the way, the serial number is an educational one and it was working before I format my computer.

The things that I've already tried are: Downloading the license file and browsing it in the client, did not work, same error. I have tried to install older versions since I took my educational serial number about 1 year ago, did not work also.

I do not know what to do, it seems I am running out of options.

Thank you.

[Steve_Lionel]

Licensing questions need to be asked at https://supporttickets.intel.com/?lang=en-US

The one thing that comes to mind is if you are installing a version so old that it doesn't recognize the current license. You didn't say which version you installed.

[Ismet_K_]

The versions that I have tried are: 2018 Update 3, 2018 Update 1, 2018 initial release, 2017 Update 7.

My first download -which was working before format- was 2018 initial release probably.

[Steve_Lionel]

If you downloaded the license file, that ought to work, unless you have exceeded the number of activations per computer. You'll need to contact Intel Support for this.

[Ismet_K_]

I have tried to install the probram with the license file but that did not work also.

I will try to connect intel support, thank you for your contributons.

[francis__lj]

same thing is happening to me with my the update 3 for 2018 edition.  Did you know whats the solution?

[Steve_Lionel]

See reply #2 above.