Intel® Parallel Studio XE Composer Edition for Fortran Windows with Rogue Wave IMSL cannot active

[dalon]

We purchased Intel® Parallel Studio XE Composer Edition for Fortran Windows* with Rogue Wave* IMSL* for our customer.

But cannot active it now.

[dalon]

Proof of purchase

[mecej4]

Intel stopped selling IMSL many years ago, and the version 7.0.1 that you have is likely to run into difficulties working with the latest Intel Fortran compiler. Versions of Intel Fortran older than 2017 are no longer available for download from Intel.

A recent thread addressed a similar situation, and you may find it useful to read the posts in it.

[dalon]

Hi mecej4,
Thank you very much for your reply. I have see the posts.
Our customer is buy Intel Parallel Studio XE Composer Edition for Fortran Windows with Rogue Wave IMSL.
But customer login intel account, the product just show Intel Parallel Studio XE Composer Edition for Fortran.
Our customer install IMSL but the license file can not activate IMSL.

[Ron_Green]

Your customer needs 2 licenses:

1 license:  Intel Fortran from Intel

1 license: Rogue Wave IMSL

2 licenses, 2 companies.  They are not the same.  They are different, 2 licenses, 2 companies.

Your customer downloads and installs Intel Fortran from Intel with Intel license.

Your customer downloads and installs Rogue Wave IMSL from Rogue Wave with Rogue Wave license.

2 companies, 2 licenses, 2 downloads, 2 installs.  they are not 1.  They are 2.

[Steve_Lionel · Accepted solution]

When the product was purchased, it was one product (though two downloads).  That was bought many years ago, however, or some reseller was holding onto it way past when they should. Intel no longer makes IMSL available for installation, even for old licenses - it must be purchased separately from Rogue Wave.

[dalon]

Hi Sir,

Thank you very much for your reply.

I before have sent ticket to intel support.
Ticket number: 04961231

Please see the information below.

Ion, as per our records, the license with serial number: XXXX-XXXXXXXX entitles the user to download and use Intel® Parallel Studio XE Composer Edition for Fortran Windows* but not with Rogue Wave* IMSL*. However, if the license is for the latter, kindly get back to us with the purchase document or invoice of the license. Looking forward to your update.

(XXXX-XXXXXXXX) is customer serial number.

I have sent the purchase document and invoice.

But i have no priority support.

Receive the information below.

As much as we would like to assist you, we are sorry to let you know that this ticket is being closed. However, we would suggest you post your query in our forum. We now have Community Forum Support for users without Priority Support. Make sure not to provide any personal or private information (such as serial number, invoice, etc) on the post since the post is publicly available. We assure you that our internal team would get back to you there in a timely manner. We would request you for any information required for the case via private message. The handling of your query would be the same as in a support ticket.