Intel® Fortran Compiler
Build applications that can scale for the future with optimized code designed for Intel® Xeon® and compatible processors.
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Need help with activation - lost license file

Scott
Beginner
‎07-14-2009 03:13 PM
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We purchased (in April) a copy of the Intel Fortran Compiler for Windows. Since then we have lost (apparently) not only the license file but the person who registered and downloaded the installation package. So I have the installation file, and the installation instructions with the serial number, but no license. When I try to register it I'm told it is already registered, when I try to activiate it I'm asked for the license file. I saw the article on resending the license file but that has to be done by the person who originally registered it. Is there any way I can get the license file and actually use this software? Any help would be appreciated...
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Steven_L_Intel1
Employee
‎07-14-2009 05:30 PM
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I'll have one of our startup support specialists help you.
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rre9518
Beginner
‎04-30-2010 11:14 AM
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Got the same problem. Called in, told to go away and email. Emailed,to quadsupport@mailbox.index.com no response. Just super. Glad we bought Premium support.
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Steven_L_Intel1
Employee
‎04-30-2010 12:00 PM
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rre9518, we don't have phone support, so I'm not sure who you called. Please post your question in our Licensing forum and our specialists will help you.
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TimP
Honored Contributor III
‎04-30-2010 12:01 PM
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If you're looking for faster response on these forums, use the separate forum section on license questions.
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Scott
Beginner
‎05-04-2010 08:17 AM
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Just to follow up - after posting this question I was contacted by email and the problem was resolved - thanks!
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