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Colin_N_
Beginner
75 Views

Frame Analyzer Stalling/Crashing

When I try to analyse a frame the analyser initially looks like it's loading ok but then spends forever in the "calculating" state in the frame display area. There is a green bar in the bottom right that gets to about 80% and then just stays there. If I then try to load a different frame or close the analyser it freezes and I can't kill it even with the control panel.

This is with the following version: Graphics Monitor 2015 R1 (15.1.244099)

I do get a warning when it pops up about the system text size being greater than 125% (I'm on a 4k monitor). It suggests changing the text size in "Display Control Panel" but that option does not exist in Win 8. I tried reducing the monitor res but that didn't make the warning go away either.

I'll dropbox the frame file to SERGEY S. in the other crashing thread.

Everything was working better before I upgraded from 2014 r1. Any way to go back to that version?

Colin

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5 Replies
Sergey_S_Intel
Employee
75 Views

On Windows 8 try this:

Control Panel -> Appearance and Personalization -> Display -> Change the size of all items

 

Jeffrey_F_Intel1
Employee
75 Views

Have you been able to get the frame file posted on DropBox?

Seth_S_Intel
Employee
75 Views

Hi Colin, 

I replied to the other thread regarding your crash.   Please private message me if you have any questions!

Seth

Seth_S_Intel
Employee
75 Views

Hi Colin,

Here is the process to fix the text size message in Windows 8 / 8.1.  

1. right click on your desktop -> Screen Resolution

2. Click Make Text and Items larger or smaller

Make Text and Items Larger or Smaller

 

3.  Move slider to the left to make text smaller.  If you want to make the text smaller for all your displays, check the check box. 

4. Select either 100% or 125% in order for the message in GPA to go away.  

Unfortunately, we do not support large text sizes in our UI at this time, so the only solution is to decrease the windows text sizes. I will repost to this thread as soon as we support larger text sizes. 

Also,  If you could please post your GPA monitor info (right click monitor -> about), I can better find out why you are crashing when trying to load the frame.   I had this problem earlier this week and it was fixed with an update to my graphics driver.   

Seth

 

 

 

 

Seth_S_Intel
Employee
75 Views

Hi Colin, 

Were you able to get GPA working without crashing?  Please let me know if you are still having an issue with loading your frame!

Seth

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