Intel® Graphics Performance Analyzers (Intel® GPA)
Improve your game's performance by quickly identifying problem areas.
452 Discussions

Unable to use Graphics Frame Analyzer wih Intel Iris Plus Graphics on Microsoft Surface Pro 7

GENTS
Novice
2,491 Views

I tried to use latest version of GPA on my Microsoft Surface Pro 7 and it seems that Graphics Frame Analyzer doesn't work anymore.

I received 100% an internal error whenever I try to open a recorded frame (latest Vulkan SDK and runtime installed and latest graphics drivers updated today)

I was definitely able to use it last year, but something has changed lately and now I'm unable to use it anymore - but it was super precious to analyze my shaders performances

 

0 Kudos
33 Replies
GENTS
Novice
285 Views

10th even on my side apparently, right?

GENTS_0-1670365758074.png

 

Pamela_H_Intel
Moderator
283 Views

Hmm . . . doesn't look like a 10, but the image is fuzzy . . . cut/paste?


GENTS
Novice
280 Views

Ouch clicking on it I see it fine actually
It's Processor Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)

Pamela_H_Intel
Moderator
283 Views

it's the first 10 - I see that my example was ambiguous:

 Intel(R) Core(TM) i7-10610U


GENTS
Novice
280 Views

Sure!
Processor Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)

Pamela_H_Intel
Moderator
269 Views

Okay. Yup, it's a 10. Thanks.


I'm wondering if the issue is VK related. We found an issue recently where a developer had used a new VK function that we hadn't implemented. That shouldn't have caused a crash, but did. That issue was fixed, so those kinds of things shouldn't happen anymore. But I'm wondering if the issue is front end syncing with the back end. So I'm checking with a couple of guys on the team. I will let you know what they say.


Alberto_R_Intel
Moderator
256 Views

Hello GENTS, I just received an update on this matter.


We just wanted to let you know that this matter is already being worked on internally. Based on that, we will temporarily close this case to avoid duplication of efforts since the information was already transferred to the proper department.


Regards,

Albert R.


Intel Customer Support Technician


Pamela_H_Intel
Moderator
121 Views

GENTS - I'm not sure this got resolved. I don't know why your case was closed. Are you able to use GPA now?


GENTS
Novice
112 Views
Not at all
Still not working neirher in frame nor stream vk.
Even with latest tool version and drivers too
Pamela_H_Intel
Moderator
100 Views

Okay. So here's what I know:

  • you worked through getting your machine all up to date;
  • you have a i5, gen10 processor

 

Questions:

  • the Core(TM) i5-1035G4 specs I see show an Intel Iris Plus iGPU. Is that right for your platform? - if you click the "i" button on the top right of Graphics Monitor, it should show as one of the GPUs - in fact can you copy/paste that "i" info here so I can see everything together?
  • does your platform have any other GPUs? We test GPA with NVIDIA but don't guarantee it will work seamlessly with all NVIDIA platforms. (this will also show in the "i" info from Graphics Monitor).

 

If you want to private message me your workload (game) I can try it out. We may need it for the developers to troubleshoot. If you do PM me - please tell me - we have a new interface and I'm not sure I will see the PM without looking for it.

 

Pamela

 

GENTS
Novice
88 Views

I've only 1 physical GPU (and GPA shows also the Citrix adapter needed for Citrix Workspace fo remote working).

Specs are actually the one of Microsoft Surface Pro 7:
https://support.microsoft.com/en-us/surface/surface-pro-7-specs-and-features-8254894d-bb80-77ef-daae...


I've attached here the info of the Graphics Monitor too.

 

I've created a very simple use case executable to test -> drawing 2 textured quads - no real secret here

You can find the example in the attached zip.

 

Thanks a lot for the support!!!

Pamela_H_Intel
Moderator
44 Views

So I tried using your Example. I can't even start the app without GPA. Do I need any environment variables set up? A cmd window opens and just sits there.

 

GENTS
Novice
34 Views

Did you launched through the attached batch file named EXECUTE_THIS_TO_RUN.bat ?

Otherwise you'll have to launch with some parameter (the plugin to load):  inox_launcher.exe -plugin inox_viewer

No enviroment variable needed - it just read from /data/ folder to load cfg, pipelines, shaders and textures.

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