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Laurent_C_1
Beginner
50 Views

software crash with GPA 2017 R4

Hello,

I'm using an Alienware laptop and using Graphics performance analyzer 2017 R4 makes some software (outlook 2016, windows 10 search) crash.

I don't have any problem when Graphics Monitor is not started.

Is there a workaround for that ?

Here is my configuration:

Windows 10 build 15063, 64-bit DEP enabled
Num Processors: 8
Memory: 16283MB
System BIOS: Alienware 1.2.3 (11/11/2015)
Driver 0:
     Device: NVIDIA GeForce GTX 980M
     Provider: NVIDIA
     Date: 5-1-2017
     Version: 22.21.13.8205
     VendorId: 10de
     ProductId: 13d7
     Stepping: a1
     No support for GPA Instrumentation
Driver 1:
     Device: Intel(R) HD Graphics 530
     Provider: Intel Corporation
     Date: 1-18-2017
     Version: 21.20.16.4590
     VendorId: 8086
     ProductId: 191b
     Stepping: 6
     Supports GPA Instrumentation
Install directory: C:\Program Files\IntelSWTools\GPA\
Current user is in Administrators group: YES
Current Graphics Performance Analyzers 2017 R4 (17.4.317348)
Secure Boot/Trusted Boot is Disabled

Thanks.

Regards,

Laurent

 

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2 Replies
Laurent_C_1
Beginner
50 Views

Here is the callstack of the outlook crash:

Unhandled exception at 0x00007FF8058A1D81 (igd10iumd64.dll) in OUTLOOK.EXE: 0xC0000005: Access violation reading location 0x0000000000000008.

>    igd10iumd64.dll!00007ff8058a1d81()    Unknown
     d3d11.dll![thunk]:dxrt11::Direct3DDevice::Release`adjustor{32}' (void)    Unknown
     dxgi.dll!CDXGISwapChain::AcquireBuffer()    Unknown
     d3d11.dll!CContext::TID3D11DeviceContext_OMSetRenderTargets_<1>(struct ID3D11DeviceContext4 *,unsigned int,struct ID3D11RenderTargetView * const *,struct ID3D11DepthStencilView *)    Unknown
     Mso40UIwin32client.dll!00007fffdf749b41()    Unknown
     Mso40UIwin32client.dll!00007fffdf859746()    Unknown
     Mso40UIwin32client.dll!00007fffdf83d44e()    Unknown
     Mso40UIwin32client.dll!00007fffdf8573fb()    Unknown
     Mso40UIwin32client.dll!00007fffdf857cc0()    Unknown
     kernel32.dll!BaseThreadInitThunk()    Unknown
     ntdll.dll!RtlUserThreadStart()    Unknown

Hope that help.

Laurent

Giselle_G_Intel
Employee
50 Views

Hey Laurent,

Are you trying to profile these applications? We currently are unable to profile Microsoft* applications or any core Windows* processes. If you are not profiling them, do you have global injection turned on when these applications crash?