Intel® Graphics Performance Analyzers (Intel® GPA)
Improve your game's performance by quickly identifying problem areas.

software crash with GPA 2017 R4

Laurent_C_1
Beginner
176 Views

Hello,

I'm using an Alienware laptop and using Graphics performance analyzer 2017 R4 makes some software (outlook 2016, windows 10 search) crash.

I don't have any problem when Graphics Monitor is not started.

Is there a workaround for that ?

Here is my configuration:

Windows 10 build 15063, 64-bit DEP enabled
Num Processors: 8
Memory: 16283MB
System BIOS: Alienware 1.2.3 (11/11/2015)
Driver 0:
     Device: NVIDIA GeForce GTX 980M
     Provider: NVIDIA
     Date: 5-1-2017
     Version: 22.21.13.8205
     VendorId: 10de
     ProductId: 13d7
     Stepping: a1
     No support for GPA Instrumentation
Driver 1:
     Device: Intel(R) HD Graphics 530
     Provider: Intel Corporation
     Date: 1-18-2017
     Version: 21.20.16.4590
     VendorId: 8086
     ProductId: 191b
     Stepping: 6
     Supports GPA Instrumentation
Install directory: C:\Program Files\IntelSWTools\GPA\
Current user is in Administrators group: YES
Current Graphics Performance Analyzers 2017 R4 (17.4.317348)
Secure Boot/Trusted Boot is Disabled

Thanks.

Regards,

Laurent

 

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2 Replies
Laurent_C_1
Beginner
176 Views

Here is the callstack of the outlook crash:

Unhandled exception at 0x00007FF8058A1D81 (igd10iumd64.dll) in OUTLOOK.EXE: 0xC0000005: Access violation reading location 0x0000000000000008.

>    igd10iumd64.dll!00007ff8058a1d81()    Unknown
     d3d11.dll![thunk]:dxrt11::Direct3DDevice::Release`adjustor{32}' (void)    Unknown
     dxgi.dll!CDXGISwapChain::AcquireBuffer()    Unknown
     d3d11.dll!CContext::TID3D11DeviceContext_OMSetRenderTargets_<1>(struct ID3D11DeviceContext4 *,unsigned int,struct ID3D11RenderTargetView * const *,struct ID3D11DepthStencilView *)    Unknown
     Mso40UIwin32client.dll!00007fffdf749b41()    Unknown
     Mso40UIwin32client.dll!00007fffdf859746()    Unknown
     Mso40UIwin32client.dll!00007fffdf83d44e()    Unknown
     Mso40UIwin32client.dll!00007fffdf8573fb()    Unknown
     Mso40UIwin32client.dll!00007fffdf857cc0()    Unknown
     kernel32.dll!BaseThreadInitThunk()    Unknown
     ntdll.dll!RtlUserThreadStart()    Unknown

Hope that help.

Laurent

Giselle_G_Intel
Employee
176 Views

Hey Laurent,

Are you trying to profile these applications? We currently are unable to profile Microsoft* applications or any core Windows* processes. If you are not profiling them, do you have global injection turned on when these applications crash? 

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