NUC5I3RYH graphic driver HD 5500 issue with HDMI output

[RYane1]

I have mini PC NUC5I3RYH with windows 7, mini HDMI to HDMI port connection to monitor.

Recently, the monitor has turned black after OS started. I can hear sounds of OS, I can restart the computer by using keybord buttons, but the monitor is black.

1. I started a computer in safe mode and disabled the graphic driver Intel HD 5500. The monitor shows correct picture.

2. I tried to install previous version of the driver - monitor is black.

3. Currently computers works with standard video controller.

4. I have re-installed OS (windows 7), same issue - after installing of graphic driver (monitor is black)

5. Intel Driver and Support assistant could not help either.

Thanks

[RYane1]

Hi Amy.

The seller refused to test the computer.

I was told that it was purchased on 18.08.2015, the warranty was ended on 17.08.2018.

Thank you very much for assistance.

[idata]

Thank you for the update RonnyY.

Please, check you inbox for more details.

Regards,

Amy C.