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NTurn3
Beginner
572 Views

Can I reuse the optane drive for its' intended purpose after installing Windows 10 on it?

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My hard drive failed, and in my attempt to reinstall windows 10 on an external USB I accidentally installed Windows 10 onto the Intel optane drive. Is it possible to reuse this optane drive as intended with a new hard drive once it is replaced?

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Santiago_A_Intel
Employee
91 Views

Hi NTurn3,

 

Thank you for contacting Intel® SSD support group.

 

We have reviewed the information provided and found several issues on the installation of your Intel® Optane™ Memory module.

 

First, please make sure your BIOS mode is in UEFI; currently is on Legacy mode.

 

BaseBoard Manufacturer:"CFL"

         BIOS Mode:"Legacy"

 

At the same time, apparently there’s no SSD/HDD attached on your system. Please make sure there’s a SSD/HDD to accelerate with your Intel® Optane™ Memory module.

                                                                                                                                               

Once the SSD/HDD is attached, please send us a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

In our previous post, there are a few other links to get additional information on Intel® Optane™ Memory module setup and installation.

 

Please let us know if you might need additional support with your Intel® Optane™ Memory module.

 

We will be looking forward for your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel® Corporation

View solution in original post

6 Replies
Santiago_A_Intel
Employee
91 Views

Hi NTurn3,

 

Thank you for contacting Intel® SSD support group.

 

We have reviewed your inquiry and are providing the following procedure, in order to recover your Intel® Optane™ Memory module.

 

Please follow the instructions below:

 

·        Open an Administrator Command Prompt (Right click on your start menu icon, select "Command Prompt (Admin)" from the list).

·        Type "diskpart" and press enter

·        Type "list disk" to display a list of your connected storage devices. Here you should be able to see your memory module, note the disk number.

·        Type "Select Disk 1" and press enter. Make sure to adjust to match the disk number displayed for your module. For this example we used a 16GB module. 

·        Type "Clean all" and press enter. Diskpart will proceed to low-level format your memory module, this process may take several minutes. You will not see a progress bar, but a blinking cursor. Once the command completes you may close command prompt.

 

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it. To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

 

To support system acceleration with Intel® Optane Memory, your primary drive, must contain at least 5MB of continuous unallocated space at the end of the bootable drive. Intel® Optane™ Memory needs the space to store configuration information and to successfully pair the accelerated drive with the memory module. Additional details on installation of your Intel® Optane™ Memory module on this link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

In addition to this, Intel® offers convenient video resources to accomplish your Optane™ Installation, please follow this link: https://www.intel.com/content/www/us/en/support/articles/000023884/memory-and-storage/intel-optane-m...

 

To help you further with your request, It will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

We will be looking forward for your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel® Corporation

NTurn3
Beginner
91 Views

Hi,

thanks for your reply.

The text file is attached to this message and here is an image of the partitions:disk management.png

Santiago_A_Intel
Employee
92 Views

Hi NTurn3,

 

Thank you for contacting Intel® SSD support group.

 

We have reviewed the information provided and found several issues on the installation of your Intel® Optane™ Memory module.

 

First, please make sure your BIOS mode is in UEFI; currently is on Legacy mode.

 

BaseBoard Manufacturer:"CFL"

         BIOS Mode:"Legacy"

 

At the same time, apparently there’s no SSD/HDD attached on your system. Please make sure there’s a SSD/HDD to accelerate with your Intel® Optane™ Memory module.

                                                                                                                                               

Once the SSD/HDD is attached, please send us a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

In our previous post, there are a few other links to get additional information on Intel® Optane™ Memory module setup and installation.

 

Please let us know if you might need additional support with your Intel® Optane™ Memory module.

 

We will be looking forward for your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel® Corporation

View solution in original post

Santiago_A_Intel
Employee
91 Views

Hi NTurn3,

 

Greetings from Intel® SSD Support.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

Please let us know if you might need further assistance.

 

Have a nice day.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
91 Views

Hi NTurn3,

 

Greetings from Intel® SSD support group.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

Please let us know if you might need further assistance.

 

Have a nice day.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
91 Views

Hi NTurn3,

 

Thank you for your reply to Intel® SSD Support.

 

This is to let you know this case is being closed.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation